Paola Norabuena
Plantation,FL
Summary
Proven Operations Manager with a track record of enhancing operational efficiency and team leadership at Seacor Holdings Inc. Excelled in streamlining processes, improving performance metrics by over 30%, and fostering strong vendor relationships. Skilled in Operations Management and interpersonal communication, adept at driving results and maintaining compliance across the fleet. Dedicated maritime professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
King Ocean Services
02.2024 - Current
- Supervised 8 active captains and kept around 90 crew members compliant with company policies and procedures.
- Empowered team members and crew members to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services to our 8 vessels, when in port.
- Timely arranged vendors attendance to conduct periodical services among our fleet.
- Prepared fleet and crew members to go through a re-flagging process.
Operations Manager
Seacor Holdings Inc
09.2022 - 01.2024
- Led hiring, onboarding and training of new hires to fulfill Minimum Safety Manning requirements.
- Established positive and effective communication between office and vessel teams and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments, commercial, operational, and technical, through clear communication channels.
- Managed provisions and supplies budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each crew member's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Operations Coordinator
Seacor Holdings Inc
12.2020 - 09.2022
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Streamlined operations by implementing efficient processes and procedures.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Assisted in recruiting, hiring and training of crew members.
- Tracked crew members performance, addressing repeat problems quickly to prevent long-term habits.
Transportation Coordinator
Seacor Holdings Inc
02.2018 - 11.2020
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
- Implemented safety initiatives that significantly reduced accident rates within the fleet of vehicles over time.
- Met safety and regulatory standards for full operational compliance.
- Provided timely transportation crew members to healthcare facilities, airports, ports, hotels, etc.
Education
Bachelor of Economics - Economics
Universidad Nacional Del Callao
Lima - Callao, Peru12.2004
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Operational Efficiency
- Decision-Making
- Operations Oversight
- Performance monitoring
- Employee Motivation
- MS Office
- Maintaining Compliance
- Interpersonal Communication
- Health and safety compliance
- Incidents management
- Purchasing and procurement
Certification
- Root Cause Analysis: June 2024.
- Management & Leadership for First-Time Managers: OCtober 2023.
- Basic Meteorology: January 2023.
- Advance English: October 2015
Timeline
Operations Manager
King Ocean Services
02.2024 - Current
Operations Manager
Seacor Holdings Inc
09.2022 - 01.2024
Operations Coordinator
Seacor Holdings Inc
12.2020 - 09.2022
Transportation Coordinator
Seacor Holdings Inc
02.2018 - 11.2020
Bachelor of Economics - Economics
Universidad Nacional Del Callao
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