Summary
Overview
Work History
Education
Skills
Timeline
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Paola Quezada

Celeste

Summary

An organized and goal-oriented individual seeking a challenging position, as well as an opportunity to become a part of a great team of professionals where the obtained skills can be used to increase customer satisfaction and company goals.

Overview

3
3
years of professional experience

Work History

Financial Advisor Team Lead

Family Smiles Of Greenville
09.2023 - Current
  • Receptionist
  • Front lead
  • CPR Certified
  • Insurance Billing & Collections
  • Insurance Verification & Authorization
  • Send out claims
  • Financial Advisor
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments
  • Check-in and check-out patients
  • Answer an average of 20 calls per day addressing customer inquiries
  • Supervised and managed a team of 6 when needed

Receptionist

Greenville OB-GYN Clinic Marie Hollis
07.2021 - 01.2022
  • Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered the phone and directed incoming calls
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints
  • Reached out to patients through email, telephone, and Fax
  • Met deadlines
  • Organizing patient charts

Education

High School Diploma -

Celeste High School
Celeste, TX

Skills

  • Bilingual
  • Management
  • Detailed Oriented
  • Decision making
  • Leadership
  • Communication Skills
  • Multitasking Skills
  • Cash Flow Management
  • Insurance Planning
  • Time Management

Timeline

Financial Advisor Team Lead

Family Smiles Of Greenville
09.2023 - Current

Receptionist

Greenville OB-GYN Clinic Marie Hollis
07.2021 - 01.2022

High School Diploma -

Celeste High School

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Paola Quezada