Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paola Ramos

Greenville,NC

Summary

Experienced sales advisor with 3+ years of customer service skills in diverse sales environments. Skilled at building relationships with customers, identifying their needs, and offering tailored solutions to enhance their experience. Proficient in managing customer issues and providing proper resources and services. Known for strong communication, active listening, and problem-solving abilities, and always ensuring customer satisfaction.

Overview

4
4
years of professional experience

Work History

Sales Advisor

Best Buy
Greenville, NC
10.2023 - Current
  • Used active listening and relationship-building skills to assess customer needs, and connect with viable solutions.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Provided customers with information on products and services available.
  • I talked to customers about promotions, such as store credit cards and paid memberships, that benefited them.
  • Downstock items, planogram shelves, and organized products.
  • Lifting heavy items and carrying said items for customers.
  • Keeping track of my self-performance on revenue and transactions.
  • I dealt with transactions at the register, and I conducted returns when needed.
  • Ordered out-of-stock items for customers, and scheduled needed services.
  • Used resources to locate lost products.
  • Analyzed competitor data to develop competitive pricing strategies.
  • Stayed up-to-date on the latest trends in sales promotions, product updates, and service changes.

Restaurant Hostess

San Jose Mexican Restaurante
Wake Forest, NC
08.2021 - 09.2022
  • Answered phones promptly to record and confirm reservations.
  • Assisted servers as needed including refilling beverages and clearing plates from tables.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Managed guest expectations by relaying information regarding hours, wait times, and specials.
  • Communicated with servers about new tables, changes in food availability, and customer comments.
  • Resolved customer complaints professionally, while maintaining a positive attitude toward guests.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Kept track of server rotation to ensure all clients were seated as soon as possible.
  • Was able to translate Spanish-speaking customer needs to servers who did not understand the language

Education

High School Diploma -

Louisburg Magnet High School
Louisburg, NC
06-2023

Some College (No Degree) -

East Carolina University
Greenville, NC

Skills

  • Upselling strategies
  • Sales background
  • Objection handling
  • Competitor analysis
  • Fluent in Spanish
  • Microsoft
  • Communication skills
  • Customer service
  • Closing deals
  • Product knowledge
  • Problem solving
  • Computer literacy

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Sales Advisor

Best Buy
10.2023 - Current

Restaurant Hostess

San Jose Mexican Restaurante
08.2021 - 09.2022

High School Diploma -

Louisburg Magnet High School

Some College (No Degree) -

East Carolina University

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Paola Ramos