Paola Rodriguez
Houston
Summary
Expert retail sales professional offering more than 6 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Content Manager
Mania! Vintage Clothing Store
08.2021 - 02.2024
- Improved user engagement with interactive digital content, including videos, infographics, and quizzes.
- Enhanced brand visibility through the development of compelling social media campaigns.
- Analyzed web analytics data to make informed decisions on content creation and optimization efforts.
- Trained junior team members on best practices for digital content management and marketing tactics.
- Optimized existing webpages by updating meta tags, headers, and image alt text for improved search rankings.
- Approved, reviewed and edited content flowing to website.
Restaurant Waiter
Jinya, Ramen Bar
02.2018 - 05.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Trained new servers on restaurant policies and procedures.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Cashier
Sephora
08.2017 - 12.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier Floor Supervisor
Party City
09.2015 - 03.2017
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Reduced wait times for customers through effective management of cashier team.
- Improved overall store efficiency by overseeing proper cash handling procedures and resolving discrepancies.
- Increased employee retention by providing ongoing training and support to cashier staff.
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Implemented proper opening/closing procedures for the checkout area, ensuring security measures were followed consistently.
- Ensured accurate pricing by regularly updating price tags on shelves as per store policies.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
High School Diploma -
Benjamin O Davis High School
Houston, TX06.2015
Skills
- Social Media Administration
- Content Sourcing
- Digital Content Management
- Social Media Content Creation
- Google Drive
- Video Content Production
- Restaurant Operation
- Customer Needs Assessments
- Billing and Payment Processing
- Quality Assurance
- Phone Inquiries
- Guest Satisfaction
- Cash Management
- Cash Register Systems
- Money Handling
- Till Counting
- Cash Drawer Management
- Time Management Skills
- Product Knowledge
- Sales Expertise
- Cleaning and Sanitizing
- Refunds and Exchanges
- Microsoft Office
- Customer Service
- POS Systems
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Content Manager
Mania! Vintage Clothing Store
08.2021 - 02.2024
Restaurant Waiter
Jinya, Ramen Bar
02.2018 - 05.2020
Cashier
Sephora
08.2017 - 12.2017
Cashier Floor Supervisor
Party City
09.2015 - 03.2017
High School Diploma -
Benjamin O Davis High School
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