Burke Wood
Phoenix,AZ
Summary
Trustworthy and dedicated worker with 3 years of experience serving customers and utilizing problem solving to fit customer's and employer's needs. Talented at serving to customers quickly and cheerful when assisting customers with requests and meeting special requests.
Overview
4
4
years of professional experience
Work History
Retail Cashier and Customer Service
How Sweet It Was (Vintage Clothing Store)
05.2023 - 07.2023
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Opened and closed shop without any present supervisor.
- Utilized POS system to handle customer cash and credit card transactions.
Desk Assistant
University Of Arizona Housing
08.2021 - 05.2023
- Greeted residents in with friendliness and professionalism.
- Engaged daily in problem solving techniques to tend to the needs of the residents, no matter how obscure or difficult the needs may have been.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Acted as an advocate for students in the housing program in order to have their issues resolved and needs met.
- Received, logged, and issued mail to residents.
- Worked in collaboration with other housing staff in order to create a self and welcoming community, both for employees and residents.
Office Assistant
Hull, Holliday & Holliday
06.2019 - 07.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Arranged court documents and filings for distribution.
Education
Bachelor of Arts - English
University of Arizona
Tucson, AZ05.2023
Skills
- Knowledge and Experience Using a Point-Of-Sale (POS) System
- Customer Satisfaction
- Operating Telephones
- Conflict Resolution Techniques in Customer Service
- Conversant in Spanish
- Cash Register Operation
- Creating a Welcoming Space for Customers and Colleagues Alike
- Can Lift and Carry 50lbs
Languages
Spanish
Limited Working
Timeline
Retail Cashier and Customer Service
How Sweet It Was (Vintage Clothing Store)
05.2023 - 07.2023
Desk Assistant
University Of Arizona Housing
08.2021 - 05.2023
Office Assistant
Hull, Holliday & Holliday
06.2019 - 07.2019
Bachelor of Arts - English
University of Arizona
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