Paola Rodriguez
Fontana,CA
Summary
Dynamic and results-driven professional with extensive experience at Singular Tire Sales and Universal Engineering. Proven expertise in customer service and data entry, delivering exceptional support and enhancing client satisfaction. Adept at document management and fostering effective communication, consistently achieving team goals and maintaining high-quality standards in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Clerk
Singular Tire Sales
FONTANA, CA
10.2022 - Current
- Identified customer needs by asking questions and advising on best solutions.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Produced sales documents, finalized deals and filed records.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
Clerk
Univerasal Engineering
Rancho Cucamonga, CA
02.2020 - 09.2022
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Scanned documents into digital formats ensuring accuracy of content.
- Performed data entry tasks to update customer accounts records.
- Coordinated travel arrangements for office personnel.
Night Manager
Holiday Cafe
Ontario, CA
02.2017 - 10.2019
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new employees to perform duties.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Ordered supplies from vendors as needed while staying within budget guidelines.
Education
High School Diploma -
Kaiser High School
Fontana, CA05-2018
Skills
- Customer service
- Data entry
- Document management
- Sales administration
- Office software
- Communication skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Clerk
Singular Tire Sales
10.2022 - Current
Clerk
Univerasal Engineering
02.2020 - 09.2022
Night Manager
Holiday Cafe
02.2017 - 10.2019
High School Diploma -
Kaiser High School
Similar Profiles
Ronald "Dean" EdmonsonRonald "Dean" Edmonson
Account Manager at Commercial Tire SalesAccount Manager at Commercial Tire Sales
Constance AndresenConstance Andresen
Office Manager at Team Tire & Trailer SalesOffice Manager at Team Tire & Trailer Sales
Fedelito NuguidFedelito Nuguid
Tire Technician at National Tire Sales & ServicesTire Technician at National Tire Sales & Services