Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paola Rodriguez

Mount Pleasant

Summary

Dynamic Accounts Specialist with a proven track record at Racine Family YMCA, excelling in billing resolutions and customer relationship development. Recognized for exceptional attention to detail and problem-solving skills, consistently achieving high client satisfaction through effective communication and timely account management. Committed to maintaining accuracy and professionalism in all interactions.

Knowledgeable Accounts Specialist with a robust background in account management and client relations. Successfully managed diverse portfolios and enhanced customer satisfaction through innovative problem-solving. Demonstrated proficiency in data analysis and effective communication to achieve team objectives.

Overview

22
22
years of professional experience

Work History

Accounts Specialist

Racine Family YMCA
11.2009 - Current
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Completed routine and complex account updates to resolve problems.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Reconciled customer accounts and identified discrepancies for further investigation.
  • Prepared and submitted timely invoices, statements and payment reminders for customers.
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.

Shift Supervisor

The Millard Group
10.2003 - 09.2009
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Managed staff hiring, training and supervision.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Responded to and resolved customer questions and concerns.

Education

No Degree - Business Administration

Gateway Technical College
Racine

General Studies

William Horlick High School
Racine, WI
06-1997

Skills

  • Account administration
  • Customer relationship development
  • Document management
  • Microsoft office proficiency
  • Billing resolutions
  • Excellent communication
  • Decision-making
  • Cash handling
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Professionalism

Languages

Spanish
Native or Bilingual

Timeline

Accounts Specialist

Racine Family YMCA
11.2009 - Current

Shift Supervisor

The Millard Group
10.2003 - 09.2009

No Degree - Business Administration

Gateway Technical College

General Studies

William Horlick High School

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