Paola Rodriguez V
Houston,TX
Summary
Dynamic bilingual customer service professional with a proven track record at Prime way FCU, excelling in problem-solving and customer engagement. Recognized for enhancing customer loyalty through empathetic complaint resolution and effective onboarding. Skilled in transaction processing and team collaboration, consistently contributing to improved service delivery and satisfaction.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
11
11
years of professional experience
Work History
Retail Associate
Ross
07.2024 - 12.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to optimize store layout and improve product visibility.
- Collaborated with team members to restock shelves and ensure inventory levels met customer demand.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Maintained organized merchandise displays, enhancing store visual appeal and accessibility.
IT Customer Service Representative Bilingual
PrimeWay FCU
09.2021 - 10.2023
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Assisted in onboarding new members by explaining products and services tailored to individual needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed transactions efficiently, maintaining accuracy in financial operations and records management.
- Collaborated with team members to enhance service delivery, contributing to improved customer satisfaction ratings.
- Educated customers on digital banking tools, promoting self-service options to reduce call volume.
- Managed customer complaints effectively, utilizing conflict resolution skills to achieve positive outcomes.
- Provided feedback on system enhancements to improve workflow and customer interaction quality.
Bilingual Call Center Representative
One America
10.2013 - 11.2014
- Resolved complex issues by employing effective problem-solving techniques.
- Developed training materials for new representatives to enhance onboarding processes.
- Collaborated with cross-functional teams to improve customer service workflows.
- Enhanced customer satisfaction by providing timely and accurate information in both English and Spanish languages.
- Handled escalated calls professionally, using effective conflict resolution techniques to reach satisfactory outcomes for all parties involved.
- Managed bilingual customer inquiries through phone and chat support, ensuring high satisfaction levels.
- Utilized bilingual abilities to translate documents and correspondence for colleagues, enhancing internal communication processes within the organization.
Education
High School Diploma -
Santa Lucia
Lima Peru12.1990
Skills
- Bilingual Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Customer engagement
- Reliability and punctuality
- Professional appearance
- Fluent in Spanish
- Customer needs assessment
- Transaction processing
- Policy and procedure adherence
- Product recommendations
- Brand representation
- Cross-selling techniques
Timeline
Retail Associate
Ross
07.2024 - 12.2024
IT Customer Service Representative Bilingual
PrimeWay FCU
09.2021 - 10.2023
Bilingual Call Center Representative
One America
10.2013 - 11.2014
High School Diploma -
Santa Lucia