Paola Romero
Sterling Heights,MI
Summary
Professional with 21 years of experience, including 11 years in the financial industry. My previous roles have proven my leadership and organization skills including experience in different areas such as fraud and risks, anti-money laundering, financial risk analysis, knowledge of banking products. I am enthusiastic and my communication skills enable me to create a good work enviroment.
Highly committed to achieving objectives, proactive, agile mindset, reliable, open, interested willing to learn and face new challenges.
Overview
21
21
years of professional experience
Work History
Deputy Director of Operational Risks
HSBC Bank Mexico
03.2004 - 07.2015
- Identify and mitigate potential risks and irregularities in processes operated in branches.
- Detection of risks of fraud, suspicious activity and money laundering patterns.
- Developing, updating and maintaining AML policies, procedures and controls.
- Knowledge of regulations and industry best practices.
- AML policy and procedure management.
- Ability to report and present findings.
- Detection of suspicious transactions and monitoring alerts.
- Monitoring and identify accounts with relevant and suspicious activities.
- Review and analysis of accounts alerted by a monitoring system to prevent money laundering.
- Preparation of programs and work papers for control audits in branches.
- Preparation of recommendations for changes in internal regulations to prevent money laundering and fraud.
- Coordinate and delivering AML training programs for teams or auditors.
Senior Desk Manager
Costco Mexico
06.1994 - 01.2004
- Oversaw front desk operations, staff productivity, and operational efficiency.
- Prepared weekly employee work schedules to meet operational needs.
- Resolved guest issues with knowledgeable and friendly service.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responsible for training and management of all personnel who perform cashier work.
- Ensure an efficient flow of customers in the checkout area.
Education
No Degree - UNIDOS Latinos in Finance Banking
Catholic Chartiries of Southeast Michigan
Pontiac, Michigan03.2024
MBA - Business Administration And Management
Universidad Iberoamericana
Puebla De Zaragoza, Mexico06.2003
BBA - Business Administration
Universidad Autonoma De Aguascalientes
Aguascalientes, Ags, Mexico06.1998
Skills
- Attention to detail
- Leadership
- Problem-solving
- Team work
- Communication skills
- Willingness to learn
- Adaptability
- Empathy
- Good listener
- Goal achievement
- Time management
- Organization
Languages
Spanish
Native or Bilingual
English
Limited Working
Romanian
Elementary
Timeline
Deputy Director of Operational Risks
HSBC Bank Mexico
03.2004 - 07.2015
Senior Desk Manager
Costco Mexico
06.1994 - 01.2004
No Degree - UNIDOS Latinos in Finance Banking
Catholic Chartiries of Southeast Michigan
MBA - Business Administration And Management
Universidad Iberoamericana
BBA - Business Administration
Universidad Autonoma De Aguascalientes
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