Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Paola Ruiz

Apple Valley,CA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Medical Staff Corrdinator

Victor Valley Global Medical Center
Victorville, CA
05.2023 - Current
  • Assisted in preparing reports for departmental meetings regarding provider status changes.
  • Participated in Joint Commission surveys by providing requested information on physician credentials.
  • Tracked licensure expiration dates and coordinated renewal activities with providers.
  • Monitored changes in accreditation standards that impact the credentialing process.
  • Collaborated with medical staff leaders to develop and implement credentialing policies and procedures.
  • Developed communication materials for new physicians regarding credentialing processes.
  • Answered inquiries from providers regarding application status or required documentation.
  • Updated credentialing software with new features to enhance process efficiency.
  • Scheduled or conducted new provider orientations.

Team Lead

Maximus - Unemployment Development Department
San Dimas
02.2022 - 02.2023
  • Coached team members in techniques necessary to complete job tasks.
    Trained new team members by relaying information on company
    procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet
    production goals.
  • Evaluated employee skills and knowledge regularly, training and
    mentoring individuals with lagging skills.
  • Coordinated team resources to achieve project goals.
  • Maintained accurate records of employee attendance and task completion times.
  • Trained new staff in relevant processes and procedures.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.

Medical Office Administrative Assistant/Surgery Scheduling Coordinator

Vijay Arora MD - Woman's Health
Apple Valley, CA
11.2020 - 10.2021
  • Verified insurance coverage for medical procedures and treatments.
  • Provided customer service support to answer questions about services offered at the clinic.
  • Scheduled follow-up appointments for patients after their initial visit.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Resolved any customer complaints promptly and effectively.
  • Provided assistance with front desk duties such as checking-in and out patients and completing paperwork accurately.
  • Completed coding tasks using ICD-10 codes for insurance claims processing purposes.
  • Coordinated with doctors' offices regarding upcoming appointment availability and changes to existing ones.
  • Managed daily schedules of multiple doctors ensuring that all appointments were met in a timely fashion.
  • Performed data entry tasks into computer system accurately and efficiently.
  • Resolved any discrepancies between patient records and pre-surgery documentation.
  • Prepared detailed summaries outlining expected costs associated with various surgical procedures.
  • Reviewed incoming requests from physicians regarding potential surgeries, confirming that they meet eligibility criteria.
  • Communicated with insurance companies to determine coverage for specific procedures.
  • Worked closely the doctors' to coordinate patient referrals for surgery services.
  • Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
  • Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.

Back Office Medical Assistant/Customer Service Call Center Representative

Choice Medical Group
Apple Valley, CA
08.2017 - 05.2020
  • Communicated effectively with nurses, physicians and other healthcare professionals regarding patient care plans.
  • Monitored inventory levels of office supplies and placed orders when necessary.
  • Prepared exam rooms prior to patient visit by stocking supplies and ensuring cleanliness of space.
  • Reviewed charts before each appointment for accuracy and completeness of information.
  • Followed up on test results with appropriate action taken if needed.
  • Processed referrals for specialists or diagnostic tests in accordance with established protocols.
  • Performed administrative duties such as filing, faxing, copying, scanning and mailing of documents.
  • Ensured that all medications were ordered correctly according to physician instructions.
  • Answered incoming calls from patients and other medical personnel in a timely manner.
  • Provided clerical support to the back office staff by completing forms, entering data into electronic health records system and maintaining logs and records of patient visits.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Assisted in resolving customer complaints in a timely manner.
  • Answered patient inquiries, provided information on services, and directed callers to appropriate personnel.
  • Utilized various software systems such as EMRs, CRMs, and databases effectively.

Education

High School Diploma -

John A. Rowland High School
Rowland Heights, CA
06-2011

Some College (No Degree) -

San Joaquin Valley College
Hesperia, CA

Skills

  • Accountability
  • Clinical Documentation
  • Phone and Email Etiquette
  • Problem-Solving
  • Computer Skills
  • Multi-line telephone management
  • Office Administration
  • Team Leadership
  • Data Entry
  • Attention to Detail
  • Insurance Verification
  • Organization and Time Management
  • Excellent Communication

Certification

  • BLS

Languages

Spanish
Native/ Bilingual

Timeline

Medical Staff Corrdinator

Victor Valley Global Medical Center
05.2023 - Current

Team Lead

Maximus - Unemployment Development Department
02.2022 - 02.2023

Medical Office Administrative Assistant/Surgery Scheduling Coordinator

Vijay Arora MD - Woman's Health
11.2020 - 10.2021

Back Office Medical Assistant/Customer Service Call Center Representative

Choice Medical Group
08.2017 - 05.2020

High School Diploma -

John A. Rowland High School

Some College (No Degree) -

San Joaquin Valley College

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