PAOLA Ruiz
El Monte,CA
Summary
Dynamic and results-oriented professional with extensive experience in office administration and customer service. Excelled in enhancing cash office security and streamlining onboarding processes, demonstrating exceptional organizational skills and adaptability. Proven track record in improving customer engagement and maintaining high cash handling accuracy.
Overview
7
7
years of professional experience
Work History
Administrator Coordinator
Marshalls of California, LLC.
07.2022 - Current
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Audited daily cashier transactions, identifying errors and providing constructive feedback to improve performance.
- Prepared accurate bank deposits by reconciling daily sales reports with cash receipts.
- Performed accurate balancing of all receipts and transactions.
- Traced back specific cash transactions to origins.
- Enhanced the security of the cash office by maintaining up-to-date knowledge of loss prevention measures.
- Trained and mentored new cash office employees, ensuring a smooth onboarding process and adherence to company policies.
- Collaborated with store management to address any cash-related issues, fostering effective communication among team members.
- Reduced cashier shortages by conducting thorough investigations into discrepancies and implementing corrective actions as needed.
- Mentored new sales associates to contribute to store's positive culture.
- Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
- Established strong relationships with hiring managers to ensure seamless transitions for new employees from recruitment to onboarding stages.
- Oversaw updates to internal documentation related to the onboarding process, keeping information current and accessible for all staff members.
- Supported talent acquisition efforts by ensuring a seamless and positive onboarding experience for all new hires.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Trained new hires in technology required to access company systems and complete job tasks.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
Retail Sales Associate
Marshalls of California, LLC.
08.2018 - 09.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Implemented feedback from customer surveys to enhance shopping experience.
- Managed efficient cash register operations.
Inbound and Outbound Warehouse Associate
Jakks Pacific Inc
07.2017 - 09.2017
- Collaborated with team members to meet daily productivity goals and ensure timely order fulfillment.
- Improved warehouse efficiency by streamlining inbound and outbound processes.
- Assisted in maintaining a clean and organized warehouse environment, promoting safety and efficiency.
- Expedited order processing by accurately picking, packing, and shipping items according to customer specifications.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
- Exhibited excellent problem-solving skills when confronted with logistical challenges or discrepancies in inventory counts.
Education
Bachelor of Science - Business Administration
California State Polytechnic University, Pomona
Pomona, CA05-2024
Associate of Arts - Business Administration
Rio Hondo College
Whittier, CA05-2017
Skills
- Customer engagement
- Verbal communication
- Office administration
- Office management
- Administrative support
- Customer service
- Problem-solving abilities
- Multitasking and organization
- Organizational skills
- Adaptability and flexibility
- Employee supervision
- Cash flow management
- Cash handling expertise
- Professionalism and ethics
- Cash counting accuracy
Languages
English
Spanish
Timeline
Administrator Coordinator
Marshalls of California, LLC.
07.2022 - Current
Retail Sales Associate
Marshalls of California, LLC.
08.2018 - 09.2021
Inbound and Outbound Warehouse Associate
Jakks Pacific Inc
07.2017 - 09.2017
Bachelor of Science - Business Administration
California State Polytechnic University, Pomona
Associate of Arts - Business Administration
Rio Hondo College
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