Paola Ruiz Paredes
Licenced Massage Therapist / Bilingual Customer Service Specialist
Orlando,Fl
Summary
Hard-working Licensed Massage Therapist with passion for helping people. Dedicated to providing quality therapeutic massages for overall health and wellness. Upholds moral ethics and maintains excellent client relationships.
Overview
23
23
years of professional experience
2
2
Certificate
Work History
Licensed Massage Therapist
The Beauty Lounge
08.2023 - Current
- Created unique treatment plans based on comprehensive client evaluations.
- Provided treatment of 60, 90 and 120 Minutes for medical conditions and injuries through therapeutic massage.
- Implemented therapeutic advanced modalities to alleviate discomfort and correct mobility issues.
- Maintained client treatment records and designed long-term care programs for return customers.
- Coordinated appointment scheduling, answered telephone inquiries professionally, greeted arriving clients warmly, managed payment processes efficiently while updating client records.
- Ensured cleanliness by adhering to established standards.
Licensed Massage Therapist
Eden Health and Wellness Spa
05.2021 - 08.2023
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Performed 60, 90 and 120 minutes sessions with a 100% satisfaction rate.
- Performed sanitization tasks to keep massage environment clean and safe.
- Maintained accurate and up-to-date client records.
- Reduced and eliminated mobility limitations and generalized pain using advanced massage techniques.
Bilingual Customer Service Specialist
BOOKING.COM/MAJOREL
05.2015 - 01.2023
- Provided excellent customer service and a great customer experience
- Answered customer questions and concerns
- Recorded and saved detailed customers information correctly during calls
- Resolved and follow up complaints
- Received 100% satisfaction reviews from customers
- Scored evaluation as an Outstanding quarterly performance
Sales Associate / Overnight Logistics Specialist
Target Corporation
02.2006 - 10.2013
- Set-up new merchandise, created store Plano-grams and weekly signs
- Operated point-of-sale systems to ensure smooth retail operations.
- Certified Logistic trainer
- Provided excellent customer service
Education
Advanced Massage Therapy and Bodywork -
Florida College of Natural Health
Orlando, Fl04.2019
Medical Assistant With Cardiovascular Technology - Health Care
Central Florida Institute
Orlando, FL07.2012
30 plus credit hours - Science
Valencia Community College
Orlando, FL12.2011
37 credit hours - human resources and business
Universidad Autonoma De Santo Domingo (UASD)
Santo Domingo05.2004
Skills
- Cupping
- Myofascial release
- Injury and orthopedic massage
- Neuromuscular therapy
- Deep tissue massage
- Trigger point massage
- Swedish massage
- Hot stone massage
- Aromatherapy
- Sports massage
- Client assessment
- Reflexology
- Body treatments
- Professional ethics
- Wellness programs
- Administrative procedures
Affiliations
American Massage Therapist Association (AMTA).
Certification
National Certified Medical Assistant with cardiovascular technology.
Certified Licensed massage therapist
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Licensed Massage Therapist
The Beauty Lounge
08.2023 - Current
Licensed Massage Therapist
Eden Health and Wellness Spa
05.2021 - 08.2023
Bilingual Customer Service Specialist
BOOKING.COM/MAJOREL
05.2015 - 01.2023
Sales Associate / Overnight Logistics Specialist
Target Corporation
02.2006 - 10.2013
37 credit hours - human resources and business
Universidad Autonoma De Santo Domingo (UASD)
Advanced Massage Therapy and Bodywork -
Florida College of Natural Health
Medical Assistant With Cardiovascular Technology - Health Care
Central Florida Institute
30 plus credit hours - Science
Valencia Community College
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