Paola Saucedo Strongoli
34953,FL
Summary
Service advisor and collision shop owner with expertise in insurance estimate coordination and repair order management. Maintain repair schedules, organize work scope, and ensure clear documentation. Coordinate customer communication to support timely completion.
Overview
1
1
Language
12
12
years of professional experience
Work History
Service Advisor
Classic Collision Center
Stuart, Florida
10.2025 - Current
- Assisted customers at Classic Collision Center by gathering and clarifying vehicle concerns to facilitate efficient service.
- Communicated estimate details and repair timelines to customers in clear terms.
- Addressed and resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
- Prepared repair orders and recorded collision damage details for repair work.
- Worked with technicians to track repair progress and confirm vehicle readiness.
- Communicated with insurance adjusters about claim information and approvals.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Presented available products to customers during service interactions, promoted informed choices and enhancing service value. and services to customers during service, account management and order calls.
Operations Coordinator
Boys and Girls Club
Ft. Pierce, Florida
03.2020 - 02.2021
- Coordinated organization and execution of operational processes to streamline activities.
- Facilitated clear communication between departments to improve collaboration. between departments to ensure efficient operations.
- Prepared reports, forms, and internal records for Boys & Girls Club administration.
- Developed documentation outlining operating instructions for staff to ensure consistency.
- Implemented safety protocols to maintain a safe working environment.
- Collaborated with subordinate managers to assess needs and optimize activities.
- Communicated with families, staff, and community partners about club operations.
Body Shop Owner
Strongoli Collision
Opa-locka, Florida
01.2015 - 02.2019
- Directed Strongoli Collision body shop operations and daily repair workflow.
- Evaluated collision damage and prepared repair estimates.
- Coordinated insurance claims and facilitated customer communication to enhance service experience.
- Supervised body technicians, painters, and support staff.
- Developed pricing strategy and set competitive rates for services such as car repairs, painting, and detailing.
- Organized inventory records to track usage of parts and supplies over time.
- Monitored employee performance regularly to ensure high-quality results were achieved.
- Assisted technicians with diagnosing problems with vehicles brought into the shop.
- Maintained accurate records of customer accounts including payments received or due.
- Promoted business on social media platforms to strengthen brand identity and increase customer engagement.
- Established competitive pricing structures based on market research and analysis of local trends. structures according to market analytics and emerging trends.
- Hired and trained new department managers to increase team oversight and productivity.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Conducted market research activities and competitive analysis to facilitate the implementation of an aggressive company marketing strategy.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
Education
High School Diploma -
Marcelo Alvear
Buenos Aires 12-1990
Skills
- Customer estimate coordination
- Collision claims
- Repair orders
- Service scheduling
- Insurance coordination
- Vehicle inspections
- Supplier relationship management
- Client relations
- Stock management
- Client interaction
- Service workflow management
Languages
Spanish
Professional
Timeline
Service Advisor
Classic Collision Center
10.2025 - Current
Operations Coordinator
Boys and Girls Club
03.2020 - 02.2021
Body Shop Owner
Strongoli Collision
01.2015 - 02.2019
High School Diploma -
Marcelo Alvear