BRIAN WELCH
Jefferson,OH
Summary
Experienced Service Advisor with 15+ years in repair order writing, service estimate preparation, and customer relationship management. Skilled in dealer management systems, vehicle concern documentation, parts pricing, and fast resolution of customer needs.
Overview
15
15
years of professional experience
Work History
SERVICE ADVISOR
M&K Truck Centers
Cleveland, Ohio
01.2026 - Current
- Opened repair orders, documenting vehicle concerns to ensure thorough service department records.
- Prepared detailed repair estimates for labor time and parts pricing, facilitating informed customer decisions.
- Resolved customer complaints promptly and courteously, enhancing overall customer satisfaction.
- Greeted truck drivers and fleet customers with professional, courteous service at M&K Truck Centers.
SEREVICE ADVISOR
M&K Truck Centers
Austinburg, Ohio
03.2024 - 01.2026
- Handled incoming calls from potential customers, providing timely quotes and information about dealership services to support sales efforts.
- Collaborated with technicians and parts staff to create precise service estimates, enhancing customer satisfaction.
- Prepared detailed repair orders adhering to M&K Truck Centers' service procedures to ensure accuracy and clarity.
Program Supervisor
Accessible Home Services
Ashtabula, Ohio
11.2021 - 02.2024
- Coordinated caregiver schedules for accessible home support assignments.
- Supervised home services staff and daily client care workflows.
- Communicated with families about accessible living support needs.
- Partnered with program management on recommendations, process improvements, and corrective action plans.
- Coached staff members on how best to use available resources effectively.
Manager
New Avenues To Independence
Ashtabula, Ohio
01.2015 - 11.2021
- Managed daily operations for disability support programs at community-based services organization.
- Supervised direct support staff in residential and vocational settings.
- Coordinated individualized service plans for people with developmental disabilities.
Service Advisor
Firestone Auto Care
Ashtabula, Ohio
05.2011 - 01.2015
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Explained estimates, repairs, and timelines to customers and fleet managers.
- Promoted available products and services to customers during service, account management and order calls.
Education
High School Diploma -
GENEVA HIGH SCHOOL
Geneva, OH06-1994
Certificate of Technical Studies - MASONRY
ASHTABULA COUNTY VOCATIONAL
Jefferson, OH06-1994
Skills
- Repair order writing
- Service estimate creation
- Parts pricing
- Vehicle concern documentation
- Service scheduling software
- Customer relationship management software
- Workflow coordination
- Service workflow optimization
Timeline
SERVICE ADVISOR
M&K Truck Centers
01.2026 - Current
SEREVICE ADVISOR
M&K Truck Centers
03.2024 - 01.2026
Program Supervisor
Accessible Home Services
11.2021 - 02.2024
Manager
New Avenues To Independence
01.2015 - 11.2021
Service Advisor
Firestone Auto Care
05.2011 - 01.2015
High School Diploma -
GENEVA HIGH SCHOOL
Certificate of Technical Studies - MASONRY
ASHTABULA COUNTY VOCATIONAL