Leslie Dumstorff
Breese,IL
Summary
Customer-focused professional with extensive experience in automotive dealership service operations. Skilled in documenting vehicle concerns, communicating maintenance options, and managing service appointments to optimize workflow. Expertise in warranty claims processing and billing enhances operational efficiency and fosters customer loyalty.
Overview
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Service Advisor
Jansen Chevrolet
Germantown, Illinois
08.2021 - 09.2026
- Greeted customers in Jansen Chevrolet service lane and documented vehicle concerns.
- Explained recommended maintenance and repair options using clear Chevrolet service terminology.
- Wrote repair orders and verified customer information in dealership systems.
- Answered incoming service phone calls and scheduled appointments
- Processed customer invoices for payment: customer pay, extended warranty and GM warranty
- Submitted for authorization to extended warranties and fleet management companies
Service Advisor
K&J Chevrolet
Carlyle, Illinois
11.2019 - 07.2021
- Explained recommended maintenance and repair options using clear Chevrolet service terminology.
- Greeted customers in K&J Chevrolet service lane and documented vehicle concerns.
- Wrote repair orders and verified customer information in dealership systems.
Education
Associate in Business Management - Business
Kaskaskia College
Centralia, IL 09.1998 - 05.2001
Skills
- Repair order writing
- Warranty claim processing
- Dealership systems
- Invoice preparation
- Price quoting
- Repair estimates
- Service workflow management
- Preventive maintenance planning
- Appointment management
- Service appointment scheduling
- Phone handling
- Customer support
- Customer complaint resolution
- Customer retention
- Attention to detail
- Organizational management
- Point-of-sale operations
- Computer skills
- Excellent communication
- Organizational management
Timeline
Service Advisor
Jansen Chevrolet
08.2021 - 09.2026
Service Advisor
K&J Chevrolet
11.2019 - 07.2021
Associate in Business Management - Business
Kaskaskia College
09.1998 - 05.2001