Paola Scott
Pasadena,TX
Summary
Knowledgeable and dedicated individual known for exceptional customer service, problem-solving, and teamwork. Experienced worker committed to creating a positive work environment and ensuring high satisfaction levels through attention to detail.
Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.
Overview
3
3
years of professional experience
Work History
Team Member
Jersey Mike's Subs
Pasadena, TX
09.2024 - 03.2026
- Prepared and assembled food orders efficiently to ensure timely service.
- Collaborated with team members to optimize workflow during peak hours.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
Cashier Team Lead
Panera Bread
Pasadena, TX
08.2023 - 03.2025
- Supervised cashier operations, ensuring compliance with company policies and procedures.
- Trained and mentored new cashiers on customer service best practices and POS systems.
- Monitored cash handling processes to ensure accuracy and minimize discrepancies.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Collaborated with team members to create a positive work environment and culture.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
Associate of Science - Nursing
San Jacinto College
Pasadena, TX05-2027
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Cash handling
- Cleaning
- Flexible schedule
- Leadership qualities
- Goal setting and achievement
- Verbal and written communication
- Adaptability and flexibility
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Member
Jersey Mike's Subs
09.2024 - 03.2026
Cashier Team Lead
Panera Bread
08.2023 - 03.2025
Associate of Science - Nursing
San Jacinto College