PAOLA SERRATA
Fort Lee,NJ
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Office Manager / Executive Assistant
Preferred Home Care
07.2018 - Current
- Work with company staff on maintaining various productivity platforms
- Maintained confidential records and files related to executive operations
- Coordinate travel arrangements
- Managed all aspects of catering needs for special events hosted by the organization
- Oversaw inventory control processes ensuring availability of supplies at all times
- Scheduled and coordinated meetings and appointments
- Welcome visitors and identifying the purpose of their needs
- Provide administrative support where needed to senior staff
- Coordinate reservations, company outings, and other events.
Front End Supervisor
Fairway Market
04.2013 - 06.2018
- Effectively manage a diverse inventory utilizing bar code information
- Work with vendors on promotional displays and products
- Responsible for invoicing and payments
- Communicate with brand representatives for credits due
- Create reports and provide feedback to upper management when needed
- Organized, detail oriented, and deadline driven
- Provide superior service to clients to ensure customer satisfaction
- Make suggestions and answer questions related to all products
- Resolve customer complaints in a professional and timely manner
- Consistently reach sales quota through solid teamwork efforts
- Maintain outstanding standards and solid product knowledge.
Education
Associate degree - Medical Office Technology
Long Island Business Institute
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- ICD-10 CM, CPT Coding, Medical Office Procedures, Insurance and Billing
- Bilingual in English and Spanish
- Administrative Support, Team Supervision, Staff Hiring, Office Management, Staff Training
- Scheduling and Calendar Management,
- Supply Management, Inventory Control, Event Coordination, Vendor Relations
- Customer Service
- Mail Handling
References
Available upon request
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Office Manager / Executive Assistant
Preferred Home Care
07.2018 - Current
Front End Supervisor
Fairway Market
04.2013 - 06.2018
Associate degree - Medical Office Technology
Long Island Business Institute
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