Paola Soto
Summary
Dynamic professional with over 7 years of experience in customer service, sales, and team leadership. Successfully managed client relationships and exceeded sales targets while effectively coaching youth and ensuring safety in organized sports settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Volleyball Coach
CVC (Clarksville Volleyball Club)
Clarksville, USA
01.2024 - 05.2026
- Provided guidance and support to children and teens to enhance their skills.
- Exhibited professional demeanor while managing participant and spectator behavior to uphold sportsmanship. Resolved on-site disputes involving participants and spectators.
- Inspects sporting equipment, playing area, and/or examines participants for correct attire in order to ensure compliance with event and safety regulations. Directs participants to assigned areas such as starting blocks, sides of field/court.
- Confers with other sports officials, coaches and participants and facility managers in order to provide information, coordinate activities and discuss problems. Compiles scores and other athletic records.
- Performed various tasks assigned by management to ensure smooth operations.
Manager
American Eagle
Clarksville, Tennessee
01.2024 - 03.2026
- Assisted customers in fast-paced retail environment, ensuring professionalism and organization
- Supported team operations by organizing sales floor and completing tasks efficiently
- Handled transactions, contributing to positive customer experiences
- Followed company procedures, safety guidelines, and store standards
- Contributed to achieving team sales goals and maintaining efficiency
Assistant Manager of Operations
Burlington
Franklin, Tennessee
01.2022 - 01.2024
- As a Store Worker Leader, answer worker's questions regarding procedures, policies, written instructions, and other directives.
- Recommend to the supervisor the scheduling of personnel to meet changing and or seasonal workload requirements.
- Promote the participation of employees in the suggestion program, cost reduction measures, etc.
- Demonstrate tact and diplomacy when assisting customers
Sales Representative
Valle de los Sueños Memorial Park
02.2020 - 09.2022
- Exceeded sales goals and performance expectations
- Managed client relationships and maintained CRM systems
- Provided professional customer service and support throughout sales process
Sales Representative
Triple-S Advantage
04.2018 - 02.2020
- Developed and maintained client accounts to strengthen relationships and enhance client retention
- Assisted customers with service options and enrollment processes to facilitate informed decision-making
- Supported retention and customer satisfaction goals by addressing client needs and resolving issues
Sales Representative
Claro PRTC
02.2016 - 04.2018
- Exceeded monthly sales targets by leveraging product knowledge to tailor solutions
- Guided customers in selecting optimal product and service solutions to meet needs
- Delivered consistent customer service while managing high-volume transactions
Education
Bachelor of Science - Nurse
Iowa State University
Ames, IA05-2018
High School Diploma -
Christian Military Academy
Vega Baja, PR05-2014
Skills
- Athlete Development
- Athlete training
- Game Tactics
- Scouting Talent
- Training & Guidance
- Practice Coordination
- Team Leadership
- Team collaboration
- Player Engagement
- Communication strategies
- Communication
- Conflict Resolution
- Problem Solving
- Safety Awareness
- Fast-Paced Environments
- Client Relations
- Adaptive coaching style
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- Southern Regional Volleyball
Timeline
Volleyball Coach
CVC (Clarksville Volleyball Club)
01.2024 - 05.2026
Manager
American Eagle
01.2024 - 03.2026
Assistant Manager of Operations
Burlington
01.2022 - 01.2024
Sales Representative
Valle de los Sueños Memorial Park
02.2020 - 09.2022
Sales Representative
Triple-S Advantage
04.2018 - 02.2020
Sales Representative
Claro PRTC
02.2016 - 04.2018
Bachelor of Science - Nurse
Iowa State University
High School Diploma -
Christian Military Academy