Paola Still
Coram
Summary
Dynamic professional with extensive experience at M Still Equipment and Heidrich Landscaping, excelling in heavy machinery operation and schedule management. Proven ability to enhance customer relationships and streamline office processes. Skilled in weather monitoring and cleaning, demonstrating strong organizational and communication skills to support team efficiency and client satisfaction. During my time at Layla's Landscaping & Masonry Corp. I assisted Teresa the office manager with anything that need to be done in the office and going out to see an customer that need assistance with getting pricing for jobs that wanted to get done in the property. I also delivered customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
8
years of professional experience
Work History
Field Worker
M Still Equipment
06.2017 - Current
- Operated heavy machinery to transport items to and from locations.
- Transported and loaded harvested items into delivery trucks.
- Help operate the lawn mowers and leaf blowers. I also help move the company vehicles as needed.
- As well as in assisting the owner with any needs for the office. Like stocking the drink fridge and the snack closet.
- I assisted the owner with keeping record of all jobs that have been completed and needed to be completed.
Receptionist
Layla's Landscaping & Mansory
04.2023 - 04.2025
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Organized, maintained and updated information in computer databases.
Secretary & Field Worker
Heidrich Landscaping
02.2021 - 12.2021
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Education
High School Diploma -
Longwood High School
Middle Island06-2018
No Degree - Education
Suffolk County Community College
Selden, NYSkills
- Cleaning
- Weather monitoring
- Heavy lifting
- Equipment operation
- Schedule management
- Travel experience
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Layla's Landscaping & Mansory
04.2023 - 04.2025
Secretary & Field Worker
Heidrich Landscaping
02.2021 - 12.2021
Field Worker
M Still Equipment
06.2017 - Current
High School Diploma -
Longwood High School
No Degree - Education
Suffolk County Community College