Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paola Suarez

New York,NY

Summary

Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in information technology and social media.

Overview

5
5
years of professional experience

Work History

Hostess

Starr Restaurants
New York, NY
11.2022 - Current
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed attentive to server availability and table turnover to quickly seat guests.

Intern

Brooklyn College Office of Communications
Brooklyn, NY
06.2023 - 08.2023
  • Attended and participated in meetings and brainstorming sessions with team members.
  • Created content for social media platforms to engage and connect with target audiences.
  • Developed and monitored social media content to create engagement and followers.

Head Reservationist

Tao Group Hospitality
NEW YORK, NY
04.2022 - 11.2022
  • Responded to customer inquiries and complaints in a timely manner.
  • Created and maintained accurate records of reservations and cancellations.
  • Provided customers with information about services, rates, and amenities.
  • Processed payments for reservation fees using cash register or credit card machine.

Hostess

Tao Group Hospitality
New York, NY
04.2021 - 04.2022
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.

Intern

New York Public Interest Group
NEW YORK, NY
01.2021 - 06.2021
  • Attended and participated in meetings and brainstorming sessions with team members.
  • Supported various program activities, assisting with administrative tasks.
  • Assisted with event planning, support and execution of virtual and in-person engagements.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Volunteer

Abundant Water Program
NEW YORK, NY
09.2019 - 03.2020
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Helped with prep, set up, and breakdown of community and public events.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Instilled discipline and maintained order with children by using simple and commanding directives.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.

Education

Bachelor of Arts - Communications

Brooklyn College of The City University of New York
Brooklyn, NY
06.2023

Skills

  • Project Management
  • Project Support
  • Interpersonal and Social Skills
  • Workflow Optimization
  • Brand Development
  • Social Media Posting
  • Service Oriented

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Intern

Brooklyn College Office of Communications
06.2023 - 08.2023

Hostess

Starr Restaurants
11.2022 - Current

Head Reservationist

Tao Group Hospitality
04.2022 - 11.2022

Hostess

Tao Group Hospitality
04.2021 - 04.2022

Intern

New York Public Interest Group
01.2021 - 06.2021

Volunteer

Abundant Water Program
09.2019 - 03.2020

Bachelor of Arts - Communications

Brooklyn College of The City University of New York

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Paola Suarez