Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn-Liz Cruz

Altamonte Springs,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Hostess

Papabees
10.2022 - Current
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Answered customer questions about hours, seating, and menu information.

Summer Camp Leader

City Of Altamonte Springs
05.2023 - 08.2023
  • Guided children on how to maintain cleanliness, be punctual and obediently follow orders.
  • Documented camp inventory and ordered supplies when needed.
  • Assigned tasks to each staff member based on his or her skills.
  • Oversaw team of counselors and support team members.
  • Scheduled staff based on personal strengths and coverage requirements.

Education

High School Diploma -

Lyman High School
Longwood, FL
05.2023

Skills

  • Customer Experience Management
  • Staff Motivation
  • Project Management
  • Schedule Management
  • Staff Management
  • File Maintenance
  • Time Management
  • Conflict Resolution

Timeline

Summer Camp Leader

City Of Altamonte Springs
05.2023 - 08.2023

Hostess

Papabees
10.2022 - Current

High School Diploma -

Lyman High School

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Kaitlyn-Liz Cruz