Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sophia Hemmer

Delevan

Summary

Hospitality professional with extensive experience at Legacy Hotel at IMG Academy, specializing in guest relations and crisis management. Proven ability to enhance customer experiences and optimize operations through strong leadership and financial auditing skills. Recognized for high productivity and efficiency in task execution, with expertise in customer service, conflict resolution, and time management. Effective communicator and team player, adept at maintaining smooth operations and ensuring positive guest experiences in dynamic environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hostess

Rick’s on Main
East Aurora
01.2024 - 01.2025
  • Greeted and seated guests with a focus on maximizing flow and satisfaction.
  • Supported front-of-house operations during busy service hours.

Assistant Manager

Fugates
Boca Grande
01.2023 - 01.2024
  • Oversaw daily store operations and staff scheduling for multiple locations.
  • Managed seasonal inventory updates and new product launches.
  • Delivered exceptional customer service and resolved guest issues efficiently.

Supervisor

Legacy Hotel at IMG Academy
Bradenton
01.2022 - 01.2023
  • Supervised front desk and guest services team at a high-traffic sports resort hotel.
  • Led operations during peak occupancy events and ensured top-tier guest experiences.
  • Audited cash handling and implemented process improvements to enhance efficiency.

Daycare Teacher

Just Grow
Bradenton
01.2021 - 01.2022
  • Ensured child safety and well-being in a licensed facility.
  • Coordinated emergency procedures and maintained clean, secure environments.
  • Completed multiple childcare and safety certifications.

Education

Associate in Science -

State College of Florida
Bradenton, FL
01.2023

Skills

  • Hospitality and resort operations
  • Team leadership and coordination
  • Customer experience management
  • Crisis management and preparedness
  • Administrative and financial auditing
  • Facility and event management
  • Guest relations and service
  • Cash handling and table management
  • Reservation systems expertise

Certification

  • 45-Hour DCF Childcare Certification
  • CPR & First Aid Certified
  • Bloodborne Pathogens

Timeline

Hostess

Rick’s on Main
01.2024 - 01.2025

Assistant Manager

Fugates
01.2023 - 01.2024

Supervisor

Legacy Hotel at IMG Academy
01.2022 - 01.2023

Daycare Teacher

Just Grow
01.2021 - 01.2022

Associate in Science -

State College of Florida

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