Paola Torres
Lakeland,USA
Summary
Bilingual customer service professional recognized for enhancing guest experiences and achieving performance metrics in high-pressure environments. Demonstrated skills in managing inventory, training staff, and resolving customer issues with empathy. Eager to bring leadership and operational efficiency to drive exceptional customer engagement.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Cafe Attendant
Bonnet Springs Park
Lakeland, FL
04.2023 - 06.2026
- Delivered exceptional service to diverse guests, enhancing overall guest satisfaction.
- Managed inventory and customer service tasks in a fast-paced environment, ensuring order accuracy and addressing customer concerns.
- Trained and supported team members in daily operations, improving team collaboration and service quality.
Call Center Agent
ResultsCX
Palestine, TX
08.2022 - 03.2023
- Managed high-volume inbound calls, resolving customer issues with professionalism and empathy to enhance customer satisfaction.
- Exhibited strong communication, multitasking, and conflict resolution skills to ensure smooth call handling and customer engagement.
- Achieved performance metrics by utilizing effective problem-solving and time management strategies.
Sales Associate
Kohl's
Lakeland, FL
04.2022 - 07.2022
- Assisted customers in high-traffic retail environment, enhancing customer satisfaction.
- Organized merchandise displays, improving overall shopping experience.
- Assisted customers with product selection and inquiries.
- Maintained store presentation standards and organized merchandise displays.
- Processed transactions accurately at the cash register.
Customer Service Associate
Walgreens
Lakeland, FL
06.2021 - 11.2021
- Organized daily store operations to enhance efficiency and customer experience.
- Developed rapport with customers by providing tailored product knowledge and service support.
- Assisted customers with product inquiries and service-related issues.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of store displays and shelves.
Buyer / Sales Associate
Plato's Closet
Lakeland, FL
11.2019 - 10.2020
- Evaluated and purchased merchandise to ensure compliance with quality standards.
- Delivered personalized support to customers while collaborating with team members to enhance service experience.
- Managed inventory levels to ensure product availability and timely restocking.
- Collaborated with team members to coordinate purchasing decisions and optimize selection.
- Analyzed market trends to identify popular items and inform buying strategies.
Education
High School Diploma - Upper secondary education
George Jenkins High School
Lakeland, FL05-2019
Skills
- Client relationship management
- Effective communication
- Computer skills
- Portion control
- Operating kitchen equipment
- Food presentation
- Inventory assessment
- Sanitizing procedures
- Phone communication
- Transaction handling
- Food preparation
- Bilingual
- Client engagement
- Computer literacy
- Interpersonal skills
- Time management
- Customer communication
- Kitchen appliances
- Inquiry resolution
- Customer outreach
- Cooking methods
- Document preparation
- Dining service
- Microsoft Word
- Cooking standards
- Inventory management
- Commercial ovens
- Customer interaction
- High-pressure environments
- Recipe scaling
- Communication skills
- Fryers
- Greeting customers
- Workstation cleanliness
- Preventive maintenance
- Sanitizing surfaces
- Food service industry
- Clean workspace maintenance
- Staff training
- Receiving deliveries
- Sauce preparation
- HACCP
- Technology
- Broiling
- Customer service
- Task prioritization
- Sales performance
- Ingredient preparation
- Sauce making techniques
- Flat-top griddles
- High-volume production experience
- Preparing stocks
- Food supply stocking
- Conflict Management
- Stock preparation
- Culinary knowledge
- Food seasoning
- Safe lifting practices
- Temperature control
- Cash management
- Allergen awareness
- Employee relationship building
- Documentation
- Payment handling
- Sales
- Filing
- English
- Food safety
- Deep frying
- Stir-frying
- Cold Calling
- Food preparation
- Kitchen experience
- Hospitality
- Contamination prevention
- Food service
- Recipe adherence
- Microsoft Office
- Garnish preparation
- Measuring ingredients
- Multitasking
- Attention to detail
- Restaurant experience
- Pre-cooking preparation
- Culinary practice
- POS
- Phone client interaction
- Safety management
- Meat slicing
- Plating
- Work ethic
- Customer retention
- Organized workspace
- Kitchen ovens
- Culinary experience (3-5 years)
- Customer engagement
- Equipment maintenance
- Leadership
- Promotional strategies
- Record keeping
- Point-of-sale systems
- Register operations
- Sales support
- Service assistance
- Relationship building
- Guest services
- Health standards
- Hand hygiene
Availability
Sunday-Thursday: Preferably off by 7pm
Friday and Saturday: Open availability
Certification
ServSafe Food Handler Certification, ServSafe
Languages
- Spanish, Fluent
- English, Fluent
Timeline
Cafe Attendant
Bonnet Springs Park
04.2023 - 06.2026
Call Center Agent
ResultsCX
08.2022 - 03.2023
Sales Associate
Kohl's
04.2022 - 07.2022
Customer Service Associate
Walgreens
06.2021 - 11.2021
Buyer / Sales Associate
Plato's Closet
11.2019 - 10.2020
High School Diploma - Upper secondary education
George Jenkins High School