Paola Uriarte
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude, offering over 25 years of experience developing and maximizing customer experience. Diligent in building and retaining accounts by providing support and attentive service. Proficient in marketing strategies, product promotion and merchandising to achieve market business goal. Passionate about people.
Overview
23
23
years of professional experience
Work History
Retail Operations Manager
Wawa Food Markets
10.2020 - 04.2023
- Liaised with senior leadership to report damaged inventory control tracking and reporting.
- Contributed to leadership team for implementing company policies and procedures.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
Multi-Unit Operation Manager
HMS Host International
11.2017 - 09.2020
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
General Manager
IHOP
11.2015 - 10.2017
- Collaborated with cross-functional teams to develop innovative solutions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Hospitality Manager
Golden Corral Buffet And Grill
05.2010 - 10.2015
- Increased customer service ratings significantly through personable service.
- Surveyed guests to check for areas in need of improvement.
- Developed and implemented strategies to uphold safety and security of guests.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Motivated and rewarded employees to improve engagement.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
Business Operations Manager
Compass Group USA
02.2000 - 04.2010
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Trained and guided team members to maintain high productivity and performance metrics.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Jose Justo Urquiza
Argentina12.1996
Skills
- Profit and Loss Management
- Interviewing and Prescreening
- Retail Merchandising
- Program Monitoring
- Operational Efficiency
- Hiring and Onboarding
- Shrink Reduction
- Strategize Business Plans
- Budgeting and Cost Control
- Business Leadership
- Sales Development
- Business Growth Initiatives
- Speak English, Spanish and Portuguese
Timeline
Retail Operations Manager
Wawa Food Markets
10.2020 - 04.2023
Multi-Unit Operation Manager
HMS Host International
11.2017 - 09.2020
General Manager
IHOP
11.2015 - 10.2017
Hospitality Manager
Golden Corral Buffet And Grill
05.2010 - 10.2015
Business Operations Manager
Compass Group USA
02.2000 - 04.2010
High School Diploma -
Jose Justo Urquiza
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