Josephine Ann Mayo
Fayetteville,Arkansas
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Retail Operations Manager
Ulta Beauty Inc.
10.2022 - Current
- Responsible for the marketing and merchandising of the store
- Lead team through operational lens to drive sales
- Collaborate with management team to support and drive business
- Directed training and performance monitoring for 25-50 staff members.
- Collaborate with Area Loss Prevention Manager to control store's shrink
- Educate associates about brands and products to drive sales
- Emphasize company's values and culture to associates, management, and guests
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
Merchandise Service Coordinator
Ulta Beauty Inc.
01.2022 - 10.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Worked closely with Retail Operations Manager to control inventory
- Responsible for weekly shipment processes
Full-time Lead Cashier
Ulta Beauty Inc.
11.2021 - 01.2022
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Lead of other lead cashiers
Part-Time Lead Cashier
Ulta Beauty Inc.
07.2021 - 11.2021
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Beauty Advisor
Ulta Beauty Inc.
10.2020 - 07.2021
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Intern
Christena Silvey Coleman CSC Law, LLC
05.2019 - 08.2019
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Bachelor of Arts - Psychology
University of Arkansas
05.2023
Skills
- Familiar with PC and Apple devices as well as POS systems
- Comfortable engaging with people and familiarizing myself with their wants/needs
- Manage Operations
- Inventory Tracking and Management
- Payroll Administration and Timekeeping
- Strategize Business Plans
- Sales Development
- Inventory Control
- Profit and Loss Management
- Assignment Delegation
- Business Growth Initiatives
- Business Leadership
Timeline
Retail Operations Manager
Ulta Beauty Inc.
10.2022 - Current
Merchandise Service Coordinator
Ulta Beauty Inc.
01.2022 - 10.2022
Full-time Lead Cashier
Ulta Beauty Inc.
11.2021 - 01.2022
Part-Time Lead Cashier
Ulta Beauty Inc.
07.2021 - 11.2021
Beauty Advisor
Ulta Beauty Inc.
10.2020 - 07.2021
Intern
Christena Silvey Coleman CSC Law, LLC
05.2019 - 08.2019
Bachelor of Arts - Psychology
University of Arkansas
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