Paola Ventura
New Jersey
Summary
Experienced customer service professional seeking work from home position. Over 3 years of experience providing exceptional customer service across multiple channels, including phone, email, chat, and in-person. Skilled in managing high volumes of inquiries and resolving customer issues efficiently. Strong ability to build rapport and trust with customers. Seeking a remote customer service role where I can leverage my expertise to provide top-notch service and exceed customer expectations.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Dollar General
06.2020 - 01.2023
- Assisted customers, answered questions and resolved problems for outstanding customer service.
- Helped customers find specific products, answered questions and offered product advice.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Remote Customer Service Representative
DISH Network
01.2021 - 06.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Sales Associate
Aeropostale
06.2019 - 09.2020
- Helped average of [60-150] customers per day by responding to inquiries and locating products.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
Bachelor of Science - Psychology
William Paterson University
Wayne05.2024
High School Diploma -
Passaic High School
Passaic, NJ06.2020
Skills
- Customer Service
- Communication
- Time Management and Multitasking
- 70 WPM Typing Speed
- Multitasking and Prioritization
- Problem solving
- Microsoft Excell
- Microsoft Office
- Calm and Professional Under Pressure
- De-escalation Techniques
Cover Letter
Paola Ventura
973-930-1202
Paolamventura1@gmail.com
Dear Hiring Manager,
I’m excited to be applying for this position. As a highly motivated and experienced Customer Service Representative, I possess a strong track record of delivering exceptional customer experiences across a range of industries. With over 3 years of experience in customer service and a proven ability to build rapport and trust with customers, I am confident in my ability to succeed in a work from home position.
I am skilled in managing high volumes of inbound and outbound customer inquiries, using a variety of communication channels including phone, email, and chat. My extensive knowledge of customer service software and tools allows me to efficiently manage customer records, track customer interactions, and analyze data to improve customer experience.
I am a quick learner with excellent problem-solving skills, able to troubleshoot customer issues and provide timely, effective solutions. My positive attitude and ability to remain calm under pressure enables me to deescalate tense situations and diffuse customer dissatisfaction. I am also comfortable working in a fast-paced, constantly changing environment, and can adapt quickly to new processes and procedures.
As a dedicated team player, I am committed to working collaboratively with colleagues and management to achieve shared goals and exceed customer expectations. With a strong work ethic, excellent communication skills and a passion for providing exceptional customer service, I am confident that I would make a valuable addition to any remote customer service team.
Sincerely,
Paola Ventura
Timeline
Remote Customer Service Representative
DISH Network
01.2021 - 06.2022
Assistant Store Manager
Dollar General
06.2020 - 01.2023
Sales Associate
Aeropostale
06.2019 - 09.2020
Bachelor of Science - Psychology
William Paterson University
High School Diploma -
Passaic High School
Similar Profiles
Jillian ShevelJillian Shevel
Key Holder at Dollar General Key Holder, Dollar GeneralKey Holder at Dollar General Key Holder, Dollar General
Canaan BrownCanaan Brown
Cashier at Dollar Tree/Dollar GeneralCashier at Dollar Tree/Dollar General
Antonia (Jones) McNultyAntonia (Jones) McNulty
Truck Loader/ Unloader at Family Dollar Dollar General WarehouseTruck Loader/ Unloader at Family Dollar Dollar General Warehouse
Ian MeadIan Mead
Sales Associate at Dollar GeneralSales Associate at Dollar General
Rossy Paola ArizaRossy Paola Ariza
Store Clerk at WalmartStore Clerk at Walmart