Paola Villanueva Alvarez
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Chiropractic Assistant
Buckhead Spine Specialists
Atlanta
10.2023 - Current
- Facilitate patient care by preparing treatment rooms and specialized equipment for daily procedures.
- Manage sensitive patient records with strict adherence to HIPAA and confidentiality standards.
- Educate patients on corrective posture, therapeutic exercises, and lifestyle modifications to enhance recovery.
- Administer therapeutic exercises under chiropractic guidance to support long-term patient rehabilitation.
- Ensure a welcoming clinic environment by maintaining high standards of cleanliness and organization.
- Provide high-level customer service, resolving patient inquiries and scheduling concerns professionally.
Sales Representative
T-Mobile
Atlanta
01.2023 - 05.2023
- Drove sales growth by identifying customer needs and recommending tailored mobile solutions and services.
- Managed the 'Customer Welcome' check-in process and coordinated appointments to ensure efficient store flow.
- Troubleshot device and service issues, improving customer satisfaction and retention.
- Executed store opening procedures, including inventory checks and visual merchandising.
Markdown / Sales Floor Associate
TJ Maxx
Dunwoody
09.2022 - 03.2023
- Managed inventory logistics, including stocking, organizing, and executing price markdowns.
- Maintained department visual standards to ensure a clean and navigable shopping experience.
Package Handler / Sorter
Fr8 Auction
Atlanta
02.2022 - 05.2022
- Inspected incoming packages for quality and completeness; categorized items by condition.
- Coordinated assembly line flow and palletized goods for efficient shipping and receiving.
Cashier / Customer Service
Jim 'N Nick's Bar-B-Que
Atlanta
06.2021 - 02.2022
- Processed high-volume transactions accurately using POS systems while maintaining a friendly demeanor.
Hostess
Big Chow Grill
Smyrna
12.2019 - 06.2021
- Managed front-of-house operations, including reservations and seating, in a fast-paced environment.
- Coordinated with service staff to ensure balanced seating and optimal guest experiences.
Education
High School Diploma -
Skills
- Patient Interaction & Education
- Medical Scheduling
- HIPAA Awareness
- Patient Care
- Records Management
- Upselling
- Client Relationship Building
- POS Systems
- Cash Handling
- Conflict Resolution
- Microsoft Office (Word, Excel, Outlook)
- Google Suite (Docs, Sheets)
- Data Entry
- Typing
- Professional Communication
- Merchandising
- Inventory Management
- Warehouse Operations
- Hospitality & Restaurant Prep
- Customer service
- Appointment scheduling
- Effective communication
- Team collaboration
- Organizational skills development
- Patient information maintenance
- Patient care
- Active listening
- Detail-oriented approach
- Team building
- Self motivation
- Excellent communication
- Professionalism
- Teamwork
Languages
Fluent in Spanish and English
Timeline
Chiropractic Assistant
Buckhead Spine Specialists
10.2023 - Current
Sales Representative
T-Mobile
01.2023 - 05.2023
Markdown / Sales Floor Associate
TJ Maxx
09.2022 - 03.2023
Package Handler / Sorter
Fr8 Auction
02.2022 - 05.2022
Cashier / Customer Service
Jim 'N Nick's Bar-B-Que
06.2021 - 02.2022
Hostess
Big Chow Grill
12.2019 - 06.2021