Open To Work
Paola Webster
Austin,TX
Summary
Seasoned professional with 17 years of customer-focused experience, currently excelling as a Leasing Agent with The Liberty Group. Demonstrates expertise in sales, client needs assessment, and professional representation. Adept at managing operations and customer relations, seeking to leverage skills in a dynamic Leasing Agent role.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Leasing / Marekting Agent
The Liberty Group
Texas
06.2024 - Current
- Conducted informative tours of apartment models and community facilities, matching client needs with property attributes to support informed decision-making.
- Engaged potential clients to assess requirements, ensuring thorough documentation through guest cards and targeted questioning to enhance understanding of client needs.
- Maintained consistent professional demeanor, representing organizational interests and upholding brand standards in all interactions to foster positive client relationships.
Member Advocate
Businessolver
Remote
10.2022 - 04.2024
- Addressed patient inquiries and resolved concerns with empathy and expertise, ensuring a high level of customer service and satisfaction.
- Resolved member inquiries through effective communication and problem-solving, contributing to a positive member experience.
- Collaborated with cross-functional teams to address complex issues, improving overall member satisfaction.
- Clarified clients' rights and responsibilities regarding healthcare services, insurance coverage, and payment procedures, ensuring informed decision-making.
- Maintained accurate client records by diligently entering and managing data within computerized systems.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
License Insurance Professional II
USAA
Remote
02.2019 - 11.2021
- Managed business risks and ensured adherence to corporate and regulatory standards, supporting leadership in strategic decision-making.
- Delivered expert knowledge in personal line insurance, streamlining the management of ratings, policies, billing, payments, underwriting, and coverage explanations.
- Enhanced member satisfaction by assessing needs, delivering tailored recommendations, and resolving concerns to reduce transfers and repeat contacts.
- Maintained proficiency in policy guidance and underwriting, ensuring compliance with regulations in a dynamic insurance environment.
Open Enrollment - Project Management
ADP
Tempe, Arizona
08.2018 - 02.2019
- Developed healthcare and welfare plans using WorkForceNow for over 60 clients within a 4–5-month timeframe.
- Enhanced collaboration among HR management, team members, and stakeholders on a nationwide platform for open enrollment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Substitute Teacher
Gwinnett County Schools
02.2006 - 01.2019
- Fostered positive learning environment through strong rapport with students, enhancing their engagement and motivation.
- Employed differentiated instruction techniques to enhance student comprehension and cater to individual learning styles.
- Supported special education students in inclusive settings with tailored accommodations, ensuring their active participation and success.
- Aligned lesson plans with curriculum standards, resulting in improved student performance on standardized tests.
Operations Team Specialist
Belk
Atlanta, GA
09.2016 - 02.2017
- Directed staff assignments for merchandise handling, from unloading and sorting shipments to preparing and stocking items, ensuring operational efficiency.
- Managed inventory control processes, handling truck manifests, processing returns and transfers, and coordinating procurement of store supplies to ensure stock availability.
- Resolved customer issues promptly, focusing on effective service recovery strategies to enhance satisfaction.
Operations Coordinator
Southwest Airlines
AZ, GA
10.2009 - 08.2016
- Coordinated customer reservations, streamlining terminal and cargo operations to improve service delivery.
- Supported operational activities that played a significant role in enhancing customer retention.
- Received Customer Service Award for contributions to customer satisfaction, reflecting commitment to quality service.
Education
Master of Science - Nursing Informatics
University of San Diego
San Diego, TX01.2029
Bachelor of Science - Business Organizational Leadership
Reinhardt University
Waleska, GA08.2006
Skills
- Client Management
- Client Relations
- Sales strategies
- Negotiation
- Contract Management
- Data & Trend Analysis
- Customer support
- Strategy Development
- Benefits Administration
- Time Management
- Problem-Solving
- Analytical thinking
- Communication
- Team collaboration
- Conflict management
- Organizational Skills
Accomplishments
Recognized as a top-performing leasing and marketing agent, consistently exceeding performance expectations. Achieved a perfect performance evaluation score of 100 and was acknowledged for outstanding results, professionalism, and dedication to resident satisfaction and occupancy goals.
Certification
- Property & Casualty Insurance Feb 2019
- Phlebotomy & EKG, NHA May 2018
Timeline
Leasing / Marekting Agent
The Liberty Group
06.2024 - Current
Member Advocate
Businessolver
10.2022 - 04.2024
License Insurance Professional II
USAA
02.2019 - 11.2021
Open Enrollment - Project Management
ADP
08.2018 - 02.2019
Operations Team Specialist
Belk
09.2016 - 02.2017
Operations Coordinator
Southwest Airlines
10.2009 - 08.2016
Substitute Teacher
Gwinnett County Schools
02.2006 - 01.2019
Bachelor of Science - Business Organizational Leadership
Reinhardt University
Master of Science - Nursing Informatics
University of San Diego