Hayaah Salaam
Wilkes-Barre,PA
Summary
Customer-focused professional with a proven track record in delivering exceptional service and driving customer satisfaction. Strong interpersonal skills enable effective resolution of concerns and building lasting relationships. Adaptable and quick to learn, with a commitment to continuous improvement and achieving company goals. Experienced automotive sales consultant skilled in sales negotiation and fostering customer loyalty through effective communication and teamwork.
Overview
4
4
years of professional experience
Work History
Automotive Certified Sales and Leasing consultant
MotorWorld MileOne AutoGroup
Wilkes-Barre, Pennsylvania
01.2026 - 08.2026
- Greeted customers to provide product knowledge and facilitate informed purchase decisions.
- Conducted test drives to showcase vehicle features and enhance customer experience.
- Set appointments with potential customers for needs consultations and product demonstrations.
- Negotiated pricing to achieve customer satisfaction while meeting dealership objectives.
- Maintained dealer log sheets and reached out to leads to increase sales opportunities.
- Built relationships with existing customers through ongoing support post-purchase or lease.
- Responded promptly to customer complaints, ensuring satisfaction and fostering loyalty.
- Inspected returned vehicles for damage prior to processing returns or exchanges.
Customer Service
Home Depot
Wilkes-Barre, Pennsylvania
08.2024 - 01.2026
- Delivered exceptional customer service by assessing needs and providing tailored home improvement solutions.
- Guided customers through sales processes, enhancing product knowledge across multiple departments.
- Collaborated with team members and supervisors to achieve sales targets and address customer concerns.
- Organized and maintained safe, appealing sales floor displays to enhance shopping experiences.
- Followed safety standards and procedures to ensure a clean and secure environment for customers.
Retail Sales Associate
Marshalls
Wilkes-Barre, Pennsylvania
12.2022 - 09.2024
- Guided customers to locate merchandise, improving overall shopping experience.
- Processed transactions efficiently at cash register, ensuring quick service.
- Resolved customer inquiries promptly, fostering positive relationships.
- Restocked shelves and organized displays for optimal product availability.
- Maintained cleanliness and organization of sales floor and fitting rooms.
Education
High School Diploma -
Wilkes-Barre High School
Wilkes-Barre Pennsylvania06-2024
Associate of Applied Science - Business And Digital Marketing
Luzerne Community College
Nanticoke, PA08-2026
Skills
- Product knowledge
- Sales negotiation
- Closing deals
- Leasing strategies
- Deal structuring
- Pricing negotiation skills
- Customer service
- Client management
- Relationship building
- Lead generation
- Outbound calling
- Automotive marketing
- CRM software proficiency
- Sales transaction management
- Problem resolution
- Analytical skills
- Time management
- Computer skills
- Team collaboration
- Building rapport
- Sales transaction management
Timeline
Automotive Certified Sales and Leasing consultant
MotorWorld MileOne AutoGroup
01.2026 - 08.2026
Customer Service
Home Depot
08.2024 - 01.2026
Retail Sales Associate
Marshalls
12.2022 - 09.2024
High School Diploma -
Wilkes-Barre High School
Associate of Applied Science - Business And Digital Marketing
Luzerne Community College