Cathy J. Fenske
Farmington Hills,MI
Summary
Goal driven, self-motivated sales and customer service professional (with a proven record of meeting and exceeding customer expectations.) Formally in Automotive Sales, I am now seeking a new position as a Leasing Consultant. I am hopeful that my years of experience will help to welcome me as a candidate for the position.
Overview
28
28
years of professional experience
Work History
Chrysler Certified Sales and Leasing Consultant
Suburban CDJR
05.2022 - 06.2024
- Obtained referrals from satisfied customers by continued follow-up with established customers
- Set up appointments with potential customers to consult on needs and showcase products, utilizing persuasive communications to overcome objections
- Completed vehicle delivery within promised timeframe
GM Certified Sales and Leasing Consultant
Lou LaRiche Chevrolet
06.2018 - 07.2021
- Obtained referrals from satisfied customers by continued follow-up with established customers
- Set up appointments with potential customers to consult on needs and showcase products, utilizing persuasive communications to overcome objections
- Completed vehicle delivery within promised timeframe
Honda Certified Sales and Leasing Consultant
Tamaroff Honda
05.2017 - 03.2018
- Customer Care Coordinator, Service to Sales
- Showcased vehicles while customers waited for their vehicles to be serviced, producing15-25 additional sales per month for the dealership
- Generated consistent interest by presenting non-confrontational selling processes to potential customers
Kia Elite Certified Sales and Leasing Consultant
Kia of Canton
01.2016 - 11.2016
- Set up appointments and showcased products, utilizing persuasive communications to overcome objections
- Located vehicles matching customer preferences and financial means
- Averaged16 cars per month in a store that averaged40-50 car sales a month
Account Manager
Intier Automotive Interiors
12.1996 - 04.2008
- Company Overview: Interior trim division of MAGNA International, a $20 billion Tier1 automotive parts supplier
- Account Manager for Ford Motor Company and Honda of America
Education
Associate of Arts - Fashion Merchandising
FASHION INSTITUTE OF AMERICA
Southfield, MISkills
- Product demonstration
- Customer needs assessment
- Customer retention
- Interpersonal communication
- Professionalism
- Conflict resolution
- Product knowledge
- Excellent communication
- Reliability
- Listening skills
- Customer service
- Follow-up techniques
Timeline
Chrysler Certified Sales and Leasing Consultant
Suburban CDJR
05.2022 - 06.2024
GM Certified Sales and Leasing Consultant
Lou LaRiche Chevrolet
06.2018 - 07.2021
Honda Certified Sales and Leasing Consultant
Tamaroff Honda
05.2017 - 03.2018
Kia Elite Certified Sales and Leasing Consultant
Kia of Canton
01.2016 - 11.2016
Account Manager
Intier Automotive Interiors
12.1996 - 04.2008
Associate of Arts - Fashion Merchandising
FASHION INSTITUTE OF AMERICA
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