Phillip Lazenby
Augusta,GA
Summary
Attentive to individual needs, well-coordinated in approach and dedicated to exceeding expectations. Skilled in consulting with customers and locating matching vehicles. Efficient in CRM systems. Certified Sales and Leasing Consultant passionate about pursuing sales leads, closing deals and promoting customer loyalty and long-lasting relationships. Talented in oral and written communication, negotiation and conflict resolution.
Overview
8
8
years of professional experience
Work History
Certified Sales and Leasing Consultant
Waynesboro Chrysler Dodge Jeep Ram
Waynesboro, GA
05.2019 - 04.2024
- Greeted customers and provided them with product knowledge to help inform their purchase decisions.
- Assisted customers in completing paperwork for vehicle purchases and leases.
- Provided follow-up customer service, including responding to phone inquiries and emails.
- Maintained accurate records of customer transactions and sales activities.
- Conducted test drives with prospective customers to demonstrate features of available vehicles.
- Set up appointments with potential customers in order to consult on needs, showcase products and utilize persuasive communication skills to overcome objections.
Certified Sales Consultant
Kia Of Augusta
Augusta, GA
01.2017 - 03.2019
- Greeted customers to determine wants or needs.
- Recommended merchandise to customers based on needs and preferences.
- Maintained up-to-date records of customer accounts including contact information, purchase history and payment status.
Sales and Leasing Consultant
Malcom Cunningham
Augusta, GA
01.2016 - 03.2017
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Generated sales by prospecting leads, and negotiating advantageous deals.
Education
Associate of Arts - Business Administration
Columbia College
Columbia, MOSkills
- Contract writing
- Product Research
- CRM proficiency
- Product Demonstration
- Closing deals
- Sales Reporting
- Sales Training
Timeline
Certified Sales and Leasing Consultant
Waynesboro Chrysler Dodge Jeep Ram
05.2019 - 04.2024
Certified Sales Consultant
Kia Of Augusta
01.2017 - 03.2019
Sales and Leasing Consultant
Malcom Cunningham
01.2016 - 03.2017
Associate of Arts - Business Administration
Columbia College
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