PAOLA ANDREA PEÑA ESCOBAR
FLOWER MOUND,TX
Summary
Driven professional with a proven track record in customer service management, adept at handling inbound and outbound contacts with courtesy and efficiency. At Banco Davivienda, excelled in utilizing platforms like Microsoft, AS400, and Siebel to enhance customer satisfaction. Skilled in coordinating solutions across departments, demonstrating exceptional problem-solving abilities and a commitment to excellence.
Overview
15
15
years of professional experience
Work History
AIDE PETERS COLONY
LISD LEWISVILLE
THE COLONY, TEXAS
08.2024 - Current
Daycare Teacher
FELLOWSHIO CHURCH GRAPEVINE
GRAPEVINE, TX
10.2023 - 07.2024
Professional
Banco Davivienda
Bogota, Colombia
01.2010 - 10.2023
Management of different platforms for customer service, Microsoft, AS400, onbase, Siebel. Inter alia. Customer service.
Education
Bachelor of Science - MATEMATICAS
UNIVERSIDAD FRANCISCO JOSE DE CALDAS
BOGOTA COLOMBIA07-2008
Some College (No Degree) - FINANZAS
GERENCIA BANCARIA
UNIVERSIDAD DE LOS ANDESSkills
I am a responsible, efficient, organized person, I like to work as a team, I have knowledge of different platforms for financial services, Microsoft, AS400, Stratus, Siebel, I have the ability to assist clients by telephone, email, chat, managing and enabling different applications at the same time time and looking for solutions to your requirements in a timely and agile manner
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
AIDE PETERS COLONY
LISD LEWISVILLE
08.2024 - Current
Daycare Teacher
FELLOWSHIO CHURCH GRAPEVINE
10.2023 - 07.2024
Professional
Banco Davivienda
01.2010 - 10.2023
Bachelor of Science - MATEMATICAS
UNIVERSIDAD FRANCISCO JOSE DE CALDAS
Some College (No Degree) - FINANZAS
GERENCIA BANCARIA
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