Paola L. Pineda
Summary
Proactive and goal-oriented Patient advocate with strong commitment to quality and success. Known for reliability and adaptability, with swift capacity to learn and apply new skills. seeking to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Medical Assistant
Schweiger Dermatology Group
02.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Chiropractic Assistant
Bergen Spine & Rehabilitation
11.2023 - 02.2024
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep the office running smoothly
- Sanitized, restocked, and organized exam rooms and medical equipment
- Learned and followed laws and HIPAA guidelines to keep the office compliant with industry regulations
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Receptionist / Assistant
Dolce Glamour
02.2017 - 03.2020
- Greeting customers as they arrive at the salon and making sure they feel comfortable if waiting for an appointment, deal with their inquiries and book salon appointments
- Getting refreshments for customers as they wait for their hairdressing appointment
- Answering the phones and dealing with subsequent inquiries and bookings
- Processing salon treatment payments
- Fulfill administrative tasks - such as helping print out staff rosters, work out stylist commissions, etc
- Assist in keeping salon clean and tidy - for example by brushing up hair from the floor, keeping the reception counter clear, etc.
City Carrier Assistant
United States Postal Service
05.2016 - 07.2016
- Rearranges and organizes all classes of mail in sequence of delivery
- Withdraws mail from the distribution case and prepares it in sequence for efficient delivery independently or by another carrier along an established route
- Prepares and separates all classes of mail to be carried by truck to relay boxes along route for subsequent delivery
- Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed
- Collects mail from street letter boxes and accepts letters from mailing from customers; on certain routes may deliver mail that consists exclusively of parcel post, or the collection of mail
- Delivers and obtains receipts for registered and certain insured mail
- Signs for such matters, except insured mail, at the post office before beginning the route and accounts for it upon return by payments of the amounts collected and delivery of receipts taken.
Assistant Manager
Swatch Group
01.2006 - 06.2006
- Worked with customers on a daily basis, meeting their needs, answering or referring their questions to the appropriate needs
- Answer product and/or service questions
- Effectively organized money in place for all employees
- Made sure all employees were given limited access to money and all count-outs were precise
- Establish or identify prices of goods
- Answer customer questions and provide information
- Collect and keep track of payments of credit and cash
- Restocked inventory.
Education
High School Diploma -
Brooklyn Academy High School
Associate in Arts Degree (AA) Liberal Arts and Sciences -
New York City College Of Technology
Skills
- Bilingual - English and Spanish
- Enthusiastic, friendly, and energetic with genuine desire to provide outstanding service
- Detail-oriented, with strong organizational skills
- Ability to multitask, while being attentive to customers and remaining flexible to needs of the business
- Ability to work as part of a team, as well as to take initiative independent of direct supervision
- Medical terminology knowledge
- ModMed/EMA EHR
- Patient-focused care
- Specimens collection and processing
- Medical Procedures
Timeline
Medical Assistant
Schweiger Dermatology Group
02.2024 - Current
Chiropractic Assistant
Bergen Spine & Rehabilitation
11.2023 - 02.2024
Receptionist / Assistant
Dolce Glamour
02.2017 - 03.2020
City Carrier Assistant
United States Postal Service
05.2016 - 07.2016
Assistant Manager
Swatch Group
01.2006 - 06.2006
Associate in Arts Degree (AA) Liberal Arts and Sciences -
New York City College Of Technology
High School Diploma -
Brooklyn Academy High School
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