Paola Lizeth Ramirez Reyes
Shafter,CA
Summary
Customer-focused aviation professional with 8+ years of face-to-face service experience in high-volume environments including restaurants, coffee shops, and FBO operations. Known for delivering exceptional customer experiences, resolving conflicts calmly and efficiently, and maintaining professionalism under pressure. Licensed Private Pilot with a strong understanding of aviation safety, crew coordination, and FAA procedures. Currently pursuing Instrument Rating. Passionate about creating a safe, welcoming, and memorable inflight experience for every passenger.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Starbucks, Barista
Bakersfield, CA
09.2025 - Current
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations to enhance customer experience.
- Assisted customers in menu selections, providing recommendations based on preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Line Technician
Epic Jet Center
Bakersfield, CA
01.2025 - 09.2025
- Conducted aircraft marshaling and ramp operations with a strong focus on safety and situational awareness.
- Assisted pilots and passengers with ground support services while maintaining professionalism in aviation settings.
- Fueled aircrafts of all sizes including military aircraft, helicopters, jets, twin engine, and single engine aircraft.
- Carried heavy hoses up to 75 pounds.
- Communicated effectively with flight crews regarding aircraft status, fueling requests, weather updates, and scheduling changes.
- Ensured compliance with company policies and FAA safety standards.
General Manager
Dennys Restaurant
Los Angeles, CA
02.2020 - 01.2024
- Led daily operations to ensure compliance with health and safety regulations.
- Fostered a positive work environment that encouraged team collaboration and high morale.
- Established customer service protocols that increased guest satisfaction ratings.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Server
Dennys Restaurant
Los Angeles, CA
07.2018 - 02.2020
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently during peak hours, maintaining a positive dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on restaurant protocols and point-of-sale systems, enhancing team performance.
Education
Aviation
Kern Aviation
Shafter, CA12-2028
No Degree - Aeronautical Science
California Aeronautical University
Bakersfield, CA05-2025
High School Diploma -
South East High School
Los Angeles, CA06-2018
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Exceptional customer service
- Safe food handling
Certification
- Private Pilot with 130 hrs of flight time.
- Holder of Manager food handlers.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Aviation
- Travel
- learning new skills
- Cooking
Timeline
Barista
Starbucks, Barista
09.2025 - Current
Line Technician
Epic Jet Center
01.2025 - 09.2025
General Manager
Dennys Restaurant
02.2020 - 01.2024
Server
Dennys Restaurant
07.2018 - 02.2020
Aviation
Kern Aviation
No Degree - Aeronautical Science
California Aeronautical University
High School Diploma -
South East High School