Paola Toro Henriquez
Allentown,PA
Summary
Motivated customer service professional with experience in dynamic, high-performance environments, offering progressive sales and marketing experience. Oriented and energetic with unsurpassed interpersonal and communication strengths in Spanish and English. Reliable, productive, dedicated and known for consistent performance against target sales goals and customer expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Key Sales Associate
Banter by Piercing Pagoda
08.2023 - Current
- Engage with customers to understand their needs and provide professional overview
- Present merchandise and detailed information on features and benefits
- Offering extensive knowledge on extended service plans and financing options.
- Utilized upselling techniques to promote additional products and increase sales.
Sales Associate
Hot Topic Inc.
10.2022 - 08.2023
- Maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Managed returns, exchanges and refunds in accordance with store policy.
Key Sales Associate
LUBY Mayagüez Mall
12.2018 - 10.2022
- Maintain store visual appeal, engage customers and promote specific merchandise
- Solved customers questions and challenges regarding accessories, proper care for merchandise and by offering relevant products and services
- Trained, developed and mentored new hires in company processes and procedures, product knowledge, customer service and selling techniques
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sociological Research: Impact of Color Blindness
University Research
08.2020 - 05.2021
- Carried out day-day-day duties accurately with applicable standards, policies and regulatory guidelines to promote a safe working environment while working flexible hours.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Identified issues, analyzed information and provided solutions to problems
- Exceeded goals through effective task prioritization and great work ethic.
Customer Service Associate
Colmado La 100 Baby Food Center
05.2016 - 08.2016
- Executes excellent sales floor merchandising and selling
- Offering advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Arts - Sociology
University Of Puerto Rico, Recinto Mayagüez
08.2022
Skills
- Bilingual Verbal and Written Communication
- Policy and Procedure Adherence
- Adaptive, Attentive, Flexible and Organized
- Sales Expertise, Upselling Techniques
- Visionary, Accountable and Decisive
- Teamwork, Collaboration and Goal Setting
- Register and Digital Operations
- Customer Service and Retail Knowledge
Certification
From Banter by Piercing Pagoda:
- Gemological Science International (GSI), 2023
- Bloodborne Pathogens Training, 2023
- Piercing Services University, 2023
From LUBY:
- Tissot Academy, 2019
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Key Sales Associate
Banter by Piercing Pagoda
08.2023 - Current
Sales Associate
Hot Topic Inc.
10.2022 - 08.2023
Sociological Research: Impact of Color Blindness
University Research
08.2020 - 05.2021
Key Sales Associate
LUBY Mayagüez Mall
12.2018 - 10.2022
Customer Service Associate
Colmado La 100 Baby Food Center
05.2016 - 08.2016
Bachelor of Arts - Sociology
University Of Puerto Rico, Recinto Mayagüez
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