PAOLA MARIANA ARELLANO
El Paso,USA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Scribe Assistant
Sun City Kidney, PA
02.2025 - Current
- Expedite appointment scheduling by efficiently managing physician calendars and addressing any conflicts or changes as needed.
- Aid in the development of comprehensive treatment plans with thorough documentation of prescribed medications and follow-up instructions.
- Assist in optimizing clinical efficiency by coordinating communication between physicians, nurses, and other healthcare professionals.
- Ensure compliance with HIPAA regulations through strict adherence to confidentiality guidelines when handling sensitive patient information.
- Contribute to the overall efficiency of the practice by completing additional administrative tasks such as answering phones and filing paperwork.
- Maintain detailed records of lab results, radiology reports, and consultation notes to facilitate seamless information transfer among healthcare providers.
- Support physicians in delivering efficient healthcare by transcribing diagnostic results and treatment plans.
- Contribute to patient satisfaction by providing compassionate assistance during medical examinations.
- Enhance patient care by accurately documenting medical information during physician consultations.
- Enable timely completion of patient care tasks by consistently adhering to established clinical protocols and procedures.
- Increase provider productivity through diligent research on medical conditions or symptoms prior to appointments for effective consultation preparation.
- Accompany physicians through day in fast-paced, stressful environments.
- Communicate with other medical staff and personnel to obtain additional patient information.
- Use athenaOne to input information into computerized patient record system.
- Respond patient inquiries to provide information and resolve issues and concerns.
- Verify medical terminology and codes to deliver accurate and up-to-date information.
Medical Assistant Supervisor/Medical Assistant/Medical Scribe
El Paso Primary Care Associates
08.2022 - 02.2025
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Called and faxed pharmacies to submit prescriptions and refills.
- Organized team meetings regularly to discuss updates on clinic operations, address any questions or concerns from staff members, and promote open lines of communication throughout the department.
- Collaborated with human resources to recruit, interview, hire, and onboard new medical assistant team members.
- Improved patient satisfaction by streamlining appointment scheduling and implementing effective communication strategies.
- Ensured compliance with healthcare regulations through regular audits and staff education.
- Optimized team performance through regular feedback sessions, leading to improved patient care and efficiency.
- Ensured high levels of cleanliness and safety in patient care areas, meeting all health and safety standards.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted in accurate and appropriate vital take along with interpretation.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Explained to patients about medications, procedures, and care plan instructions.
- Utilized EMR- eClinical to input information into computerized patient record system.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
- Familiariez with CoverMyMeds and Medication Prior Authorization processes.
Event Planner
Self-employed
08.2021 - 08.2022
- Performed event coordination for larger parties and gatherings.
- Corresponded with clients to answer questions and resolve issues.
- Hired, trained and supervised volunteers and support staff required for events.
- Brainstormed and implemented creative event concepts and themes.
- Consulted with customers to determine objectives and requirements for events.
Manager
Gorditas Mariana - YH & AA LLC
07.2013 - 08.2022
- Settled clear expectations and established a positive working environment for employees.
- Balanced cash registers, reconciled transactions, and deposited establishment's earnings to bank accounts.
- Maintained and organized facility and grounds to present a positive and comfortable image for customers and employees.
- Positive interaction with customers and employees.
- Continuous evaluation of business operations to meet positive workflow for optimal coverage and customer satisfaction.
- Encouraged feedback from customers and used the feedback to implement positive changes within the restaurant.
Education
Bachelor of Science - Nursing
El Paso Community College
El Paso, TX12-2026
Certification - Medical Assisting
Western Technical College
El Paso, TX04.2023
Skills
- Reliability
- Problem-solving capacity
- Strong leadership
- Effective communication
- Sense of responsibility
- Teamwork and collaboration
- Planning and organizational skills
- Customer service
- Active learning
- Handling complaints
- Personal presentation
- Payment processing
Certification
- Certified Medical Administrative Assistant
- Certified Clinical Medical Assistant
- Certified EKG Technician
- Certified Phlebotomist
LANGUAGES
English - Native or Bilingual
Spanish - Native or Bilingual
Timeline
Medical Scribe Assistant
Sun City Kidney, PA
02.2025 - Current
Medical Assistant Supervisor/Medical Assistant/Medical Scribe
El Paso Primary Care Associates
08.2022 - 02.2025
Event Planner
Self-employed
08.2021 - 08.2022
Manager
Gorditas Mariana - YH & AA LLC
07.2013 - 08.2022
Certification - Medical Assisting
Western Technical College
Bachelor of Science - Nursing
El Paso Community College
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