Paola Nicole Baez Hernandez
Kissimmee
Summary
Cybersecurity professional with hands-on experience supporting security operations, vulnerability management, and IT infrastructure in enterprise and regulated environments. Skilled in SIEM monitoring, alert triage, incident response support, and system hardening across Windows, Linux, macOS, and cloud platforms. Experienced in identifying and troubleshooting security issues, supporting compliance requirements, and maintaining accurate technical documentation. Bilingual professional with a strong background in healthcare IT environments and user support, known for clear communication between technical and non-technical teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Contract Tier 1 Technical Support Representative
Teleperformance
Kissimmee
03.2026 - 05.2026
- Assisted customers with technical issues and product inquiries.
- Provided troubleshooting support for software and hardware problems.
- Documented customer interactions and maintained accurate records.
IT Support & Security Consultant
Independent IT Support & Security Consultant
Kissimmee
09.2024 - 05.2026
- Implemented troubleshooting, system hardening, access controls, and cloud support solutions to enhance overall security posture
- Supported small businesses and end-users by ensuring system reliability, network integrity, data backup, and endpoint security
- Maintained documentation, tracked service tickets, and provided tailored security recommendations to clients
Site Director
Discover After School
Orlando
08.2023 - 06.2024
- Led operations and compliance documentation, coordinated staff, and supported stakeholders to ensure seamless project execution
- Coordinated daily operations of after-school programs.
Medical Records Assistant
Right Choice Health Group
Fitchburg
01.2019 - 08.2022
- Oversaw regulated documentation and compliance workflows for sensitive records under HIPAA standards
- Administered patient records through electronic health record systems to ensure accuracy and accessibility.
- Managed electronic health records using advanced healthcare software.
Education
Bachelor of Science - Cybersecurity
Full Sail University
Winter Park, FL10-2025
Associate of Science - Information Technology
Full Sail University
Winter Park, FL10-2024
Associate of Science - Medical Assisting
Porter & Chester
Worcester, MA01-2020
Skills
- Security Operations (SOC)
- SIEM Monitoring (Splunk, Wazuh)
- Vulnerability Management (Nessus, Nmap)
- Incident Response
- IAM & Least Privilege
- Network Troubleshooting (DNS, DHCP, TCP/IP)
- Windows/Linux Administration
- AWS & Azure
- Jira Ticketing
- NIST 800-53
- HIPAA
- PCI-DSS
- Cybersecurity fundamentals
- Network troubleshooting
- IT risk management
- Data protection
- Threat detection
- Compliance management
- Risk assessment
- SCADA and ICS security
Cybersecurity Experience
- Designed SIEM homelab using Splunk and Wazuh with dashboards and alerting rules aligned to MITRE ATT&CK.
- Conducted vulnerability assessments and remediation validation using Nessus and Nmap.
- Built secure AWS and Azure lab environments using IAM least-privilege controls.
- Performed incident analysis, log review, and security monitoring projects.
- Applied NIST risk management and compliance controls in practical security labs.
Certification
- CompTIA Security+, Schedule June/2026
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Contract Tier 1 Technical Support Representative
Teleperformance
03.2026 - 05.2026
IT Support & Security Consultant
Independent IT Support & Security Consultant
09.2024 - 05.2026
Site Director
Discover After School
08.2023 - 06.2024
Medical Records Assistant
Right Choice Health Group
01.2019 - 08.2022
Bachelor of Science - Cybersecurity
Full Sail University
Associate of Science - Information Technology
Full Sail University
Associate of Science - Medical Assisting
Porter & Chester