Paolina Benitez
Miami,FL
Overview
3
3
years of professional experience
2017
2017
years of post-secondary education
Work History
Supervisor/Team Leader
Honey Veil
Miami, FL
04.2025 - Current
- Acted as shift lead for 5-8 baristas during service, keeping drink flow moving during rushes and stepping in where needed
- Opened and set up the bar for service, checking fridge stock, preparing syrups, and ensuring alternative milks were ready for volume
- Prepared morning alternative milk supply using Numilk systems
- Set up and maintained the matcha station, ensuring tools, water temperature, workflow consistency, and confirmed equipment readiness prior to opening
- Assigned and rotated barista roles throughout shifts to balance efficiency and quality
- Maintained cleanliness and organization during service through regular resets, sanitizing, and communication with the lead trailer as needed
- Assisted with training and onboarding of new baristas, reinforcing recipes, procedures, and service expectations
- Resolved guest complaints to ensure guest satisfaction
Bartender and Server
BILTMORE HOTEL
Coral Gables, FL
09.2024 - Current
- Provided full-service bartending across multiple hotel venues, including a members-only golf lounge and a high-visibility lobby bar
- Delivered elevated, guest-focused service in the golf members lounge, catering to regular members
- Selected to staff the reopening of the hotel lobby bar, adapting quickly to higher volume and diverse guest traffic
- Bartended in the hotel speakeasy, offering personalized service in an intimate setting with a focus on classic and craft cocktails
- Monitored inventory levels during and after shifts and placed orders using Craftable for liquor, beer, wine, and nonalcoholic items to ensure service readiness
- Handled opening and closing duties, cash handling, and bar organization across venues
- Provided consistent, personalized service to repeat guests while upholding the hotel's service standards
Bartender and Server
Playa Miami
Miami Beach, FL
03.2023 - 09.2024
- Worked in a high-volume, full-service restaurant environment, supporting both food and beverage service for a high-profile guest base
- Managed complex, high-value orders across cocktails, bottles, and food items, ensuring accuracy on large nightly checks
- Maintained professionalism and discretion while serving VIP and celebrity clientele
- Completed end-of-night inventory counts and assessed next-day ordering needs for produce and non-alcoholic items
- Supported bar operations by anticipating stock needs and communicating orders clearly to management
- Assisted with cocktail development by testing and refining new drink recipes
- Coordinated closely with servers and kitchen staff to maintain smooth pacing between food and beverage service
Education
Doral Academy
Doral, FLSkills
- Customer service
- Food Safety Experience
- POS
- Inventory Management
- Communication skills
- Training
Languages
- Spanish
- English
- Spanish
Timeline
Supervisor/Team Leader
Honey Veil
04.2025 - Current
Bartender and Server
BILTMORE HOTEL
09.2024 - Current
Bartender and Server
Playa Miami
03.2023 - 09.2024
Doral Academy