PAOLO FOX

Sugar Land,TX

Summary

Results-driven and dependable with 3 years of experience in team leadership, customer service, and operations. Skilled in inventory management, sales, and maintaining safe, efficient work environments. Proven ability to improve workflow, support team performance, and deliver high-quality service. Adaptable and detail-oriented with a strong work ethic and commitment to reliability.

Overview

years of professional experience

Work History

Lead Gym Supervisor

Alphaland

Missouri City, TX

08.2021 - 01.2026

Direct and Control gym staff to ensure gym is staffed appropriately based on overall needs of the facility and tasks are completed in a timely and efficient manner
Coordinate and assist in the disciplinary process to ensure all gym policies are being followed/upheld. Coordinate and execute hiring practices and onboarding new team members, and assist with training protocols
Resolve employee concerns; partnering with HR as needed.
Managed inventory levels by tracking usage data, maintaining accurate records, and ensuring timely restocking based on operational needs
Additional Duties:
Be a positive example to staff, encourage and coach staff on proper techniques using positive reinforcement and leadership.
Oversee the completion of the daily and weekly tasks/checklists
Responded to emergency situations by assessing conditions, providing assistance, and completing incident reports
Coordinate with the Gym Management Team to set assigned tasks and lead team members in an efficient manner
Assisted with hiring processes, including candidate screening, interviewing, and onboarding
Supported team development through continuous performance monitoring, feedback, and coaching initiatives
Provide a friendly environment for the members by demonstrating excellent customer service, ensuring staff uphold the same standards
Responsible for answering the phone, resolving member/guest level issues, and answering member/guests questions in a professional manner to the best of their knowledge
Maintained comprehensive knowledge of programs and service to support cross-functional operations

Lube Technician and State Inspector

Jiffy Lube

Katy, TX

05.2020 - 07.2021

Delivered customer service and support by assisting clients, addressing inquiries, and ensuring service satisfaction
Certified brake technician
Drove sales by promoting and explaining service offerings to customers
Reduced safety risks by consistently keeping work areas clean and compliant with safety standards
Improved service quality by assisting in the development of inspection and testing protocols
Operated and maintained testing equipment to ensure accurate and efficient performance
Managed quality control documentation by updating records and generating reports
Assisted state officials in developing and implementing corrective action plans to address identified issues
Demonstrated strong attention to detail by thoroughly inspecting and accurately documenting all work

Education

Bachelor of Science - Chemistry

University Of Houston

Houston, TX

05.2027

High School Diploma - undefined

Dulles High School

Sugar Land, TX

05.2019

Skills

Team Management / Leadership
Hiring / Recruiting
Performance Tracking
Product and Sales Promotion

Scheduling Coordination
Customer Service & Relationship Management
Attention to Detail
Safety Compliance

Timeline