Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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MARY JOY PAGADUAN

136-45 68th Drive, Apt.A, Flushing

Summary

Dynamic leader with extensive experience at Northwell Health Core Laboratories, excelling in team management and workflow coordination. Proven ability to enhance operational efficiency and mentor staff, ensuring high-quality patient care. Skilled in equipment troubleshooting and effective communication, driving success in fast-paced environments while maintaining a focus on continuous improvement.

Overview

12
12
years of professional experience

Work History

Lead Clinical Laboratory Accessioner,Specimen Mgt,

Northwell Health Core Laboratories
450 Lakeville Rd, New Hyde Park
10.2021 - Current
  • Oversee daily and weekend operations, supporting the management with workflow coordination, task delegation, and team communication.
  • Lead huddles to align staff on priorities, address updates, and maintain operational focus.
  • Supervise and monitor workflow efficiency, ensuring timely redistribution of workload to maintain steady output.
  • Continuously assess and adjust staffing coverage to benches to ensure turnaround time (TAT) goals are met.
  • Track pending and missing specimens, troubleshoot delays, and escalate issues as needed to support uninterrupted patient care.
  • Serve as a key liaison with test add-ons, sample pulls, and client-specific needs to Technical, CS, Phlebotomy, HHC, and others as appropriate.
  • Train and mentor staff on procedures, workflow tools, and communication platforms to ensure process consistency and readiness.
  • Oversee automated equipment, performing basic troubleshooting, and escalating technical concerns appropriately.
  • Ensures that daily logs are accurate and audit ready

Faculty Member, College of Mgt and Accountancy

University of Pangasinan, PHINMA Education Network
Arellono St., Dagupan City
06.2013 - 03.2021
  • Delivered effective, well-organized instruction through learner-centered approaches, applying evidence-based instructional design, assessments, and real-world case-based strategies.
  • Provided academic advising and mentorship focused on students’ interpersonal, professional, and career development, promoting long-term success in service-oriented and operational roles.
  • Managed national and international institutional partnerships for student training, immersions, and internship placements, including J-1 visa programs in the United States.
  • Designed, authored, and regularly updated instructional modules, and time-bound teaching guides to align with evolving industry standards and competencies.
  • Led curriculum planning and ongoing program development through structured assessment and applied research, ensuring relevance and quality in course delivery.
  • Acted as a role model in professionalism and operational excellence, supporting skill transfer from the classroom to high-demand work environments.

Freelance Tour Guide

Department of Tourism - Ilocos Region
Lingayen, Pangasinan
09.2017 - 02.2020
  • Conducted in-depth research and strategic planning to design efficient, engaging, and logistically sound tours — showcasing strong organizational and analytical skills.
  • Coordinated with accredited tour operators and suppliers, ensuring compliance with standards set by the Philippines’ Department of Tourism; demonstrating regulatory awareness and quality assurance.
  • Led tours while maintaining high levels of professionalism, integrity, and client satisfaction , building trust through consistent service delivery and reliability.
  • Utilized strong interpersonal and communication skills to manage group dynamics, convey information clearly, and resolve real-time issues calmly and effectively.
  • Maintained rigorous attention to detail and scheduling accuracy, ensuring all operations ran smoothly and safely.
  • Demonstrated punctuality, flexibility, and excellent recall of critical information; vital traits for managing time-sensitive processes and detailed protocols.

Education

MBA - Business Management

Lyceum-Northwestern University
Dagupan City, Philippines
04-2013

Bachelor of Science - Tourism Management

Pangasinan Merchant Marine Academy
Dagupan City, Philippines
04-2010

Skills

  • Team Management / Leadership
  • Staff Mentoring and Training
  • Equipment troubleshooting
  • Workflow coordination
  • Effective communication
  • Flexibility and Versatility

Languages

English
Native/ Bilingual
Filipino
Native/ Bilingual

References

References available upon request.

Timeline

Lead Clinical Laboratory Accessioner,Specimen Mgt,

Northwell Health Core Laboratories
10.2021 - Current

Freelance Tour Guide

Department of Tourism - Ilocos Region
09.2017 - 02.2020

Faculty Member, College of Mgt and Accountancy

University of Pangasinan, PHINMA Education Network
06.2013 - 03.2021

MBA - Business Management

Lyceum-Northwestern University

Bachelor of Science - Tourism Management

Pangasinan Merchant Marine Academy

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