Paolo Soto
Homestead
Summary
Detail-oriented professional with expertise in sales, customer service, media production, and hospitality. Manages client relationships and coordinates priorities in fast-paced settings. Specializes in CRM management, outbound sales, and problem resolution while ensuring customer satisfaction. Organized and adaptable, with strong multitasking skills suitable for logistics coordination and freight dispatch operations.
Overview
6
6
years of professional experience
Work History
Health Insurance Agent
US Health Advisors
Florida
01.2024 - Current
- Manage and track potential clients using CRM systems to maintain organized lead pipelines and follow-up schedules.
- Conduct daily outbound calls to prospective clients to discuss a variety of health insurance products and coverage options.
- Apply multiple sales strategies to convert prospects into long-term clients while maintaining a consultative sales approach.
- Provide ongoing customer service and account support to existing clients to ensure satisfaction and client retention.
- Communicate complex product information in clear and concise terms to maximize efficiency and client understanding.
- Maintain detailed records of client interactions, policy discussions, and follow-ups to ensure smooth service and compliance.
Server Assistant Manager
Puerto Vallarta Mexican Bar & Grill
Islamorada
06.2020 - Current
- Supervise daily restaurant operations while maintaining high standards of customer service and team performance.
- Coordinate with team members to deliver efficient and high-quality service during high-volume periods.
- Anticipate guest needs and provide proactive service to enhance customer satisfaction and retention.
- Resolve customer concerns professionally while ensuring a positive dining experience.
- Manage inventory levels, restocking schedules, and tracking of missing stock items.
Event Sales Manager
Birdside Banquet Hall / Event Design Production
Miami
09.2023 - 02.2024
- Led sales planning and account management initiatives to expand new and existing client accounts, driving revenue growth.
- Managed customer relationships and coordinated event logistics to ensure seamless execution and enhance client satisfaction.
- Coached and motivated team members to enhance sales performance and elevate client satisfaction.
- Built sales forecasts and productivity schedules to meet company revenue targets.
- Conducted market research to identify industry trends and competitive positioning.
Video Editor
Telemundo / NBCUniversal
Doral
07.2023 - 08.2023
- Optimized video content for digital platforms including YouTube, Instagram, and Facebook.
- Enhanced broadcast segments using computerized graphic effects and editing software.
- Conducted research to source stock footage and media assets for broadcast content.
- Evaluated metadata and organized project assets using Excel for efficient editing workflows.
- Assisted with programming strategy and coordination for major broadcast events including international sporting broadcasts.
Education
High School Diploma -
Somerset Academy Charter High School
Homestead, FL05-2019
Skills
- Health Insurance Regulation
- Customer Relationship Management (CRM)
- Client Communication & Retention
- Sales Strategy & Lead Conversion
- Research & Data Evaluation
- Microsoft Excel
- Problem Resolution
- Multitasking & Time Management
- Inventory & Operations Management
- Team Collaboration
- Adaptability in Fast-Paced Environments
- Social Media & Digital Content Optimization
References
Available upon request
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Health Insurance Agent
US Health Advisors
01.2024 - Current
Event Sales Manager
Birdside Banquet Hall / Event Design Production
09.2023 - 02.2024
Video Editor
Telemundo / NBCUniversal
07.2023 - 08.2023
Server Assistant Manager
Puerto Vallarta Mexican Bar & Grill
06.2020 - Current
High School Diploma -
Somerset Academy Charter High School