Paolo Jose Montinola Gosiengfiao
New York,N.Y.
Summary
Guest Services Assistant Lead with extensive experience in team management, process optimization, and effective communication. Proven ability to leverage strategic planning to elevate team performance and drive operational efficiency. Recognized for cultivating a collaborative environment that enhances productivity and aligns with organizational goals. Committed to continuous improvement and fostering a culture of excellence within teams.
Overview
11
11
years of professional experience
Work History
Guest Services Assistant lead 14 South Amenities Unit
New York-Presbyterian Hospital/Weill Cornell
New York, N.Y.
08.2017 - 03.2026
- Coordinated daily staffing schedules, and holiday coverage for a team of 15-17 member team, to ensure seamless operations and service continuity.
- Provided high-level administrative, concierge, and operational support within a fast-paced, VIP healthcare environment.
- Served as liaison between patients, families, medical staff, and hospital departments to facilitate communication and resolve concerns promptly.
- Coordinated appointments, interpreter services, specialty accommodations, and vendor services to ensure a seamless client experience.
- Conducted patient rounds and proactively addressed service concerns to support high satisfaction standards
- Planned and organized departments events, seasonal staff functions, and team building activities, including venue coordination and vendor/catering management.
Guest Services Representative 14 South Amenities Unit
New York-Presbyterian Hospital/Weill Cornell
New York, N.Y.
08.2015 - 08.2017
- Provided front- facing administrative and guest service support for patients, families, and clinical staff.
- Coordinated admissions, discharges, transfers, and patient scheduling using Eagle and TeleTracking systems.
- Maintained accurate documentation, confidential records, and daily administrative workflow.
- Collaborated with Clinical leadership to support efficient patient coordination and operational flow.
- Managed inventory and equipment requests through Lawson and coordinated specialty service deliveries.
- Organized hospitality and recreational services to enhance patient experience and comfort.
Education
Bachelor of Science - Architecture
New York Institute of Technology
New York, N.Y.12-2013
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Manhattan College School of Engineering
New York, N.Y.01-2009
Skills
- Microsoft Office
- Microsoft Excel
- Google Docs
- Tele Tracking
- Eagle
- Lawson
- Kronos
- All Scripts
- EPIC
Accomplishments
Unit Council
Patient Experience Academy Certification
Unit Clerk Certification
BLS Certification
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Interests
- Engaging in food photography and sharing culinary creations on social media
- Learning new cooking techniques and expanding my culinary skills
- Interior Design
- Photography
- Fashion
- Enjoy hobbies that combine physical activity with outdoor exploration
Timeline
Guest Services Assistant lead 14 South Amenities Unit
New York-Presbyterian Hospital/Weill Cornell
08.2017 - 03.2026
Guest Services Representative 14 South Amenities Unit
New York-Presbyterian Hospital/Weill Cornell
08.2015 - 08.2017
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Manhattan College School of Engineering
Bachelor of Science - Architecture
New York Institute of Technology