Summary
Overview
Work History
Education
Skills
LANGUAGES
Accomplishments
Certification
Timeline
Hi, I’m

Papa Soce Mboup

New York,NY

Summary

Restaurant Manager | Driving Revenue Growth & Operational Excellence Bilingual (English & French) leader with a BBA and proven success in boosting profitability, streamlining operations, and enhancing customer experiences in high-volume restaurants.

Developed leadership and team management skills in high-volume dining environment. Proven ability to enhance customer satisfaction and streamline operations while maintaining high standards of quality and service. Seeking to transition these skills into new field, bringing focus on efficiency and customer-centric practices.

Overview

3
years of professional experience
1
Certification

Work History

Africa Kine

Restaurant Manager
10.2023 - Current

Job overview

  • Revenue Optimization: Boosted repeat customer revenue by 30% via loyalty programs and staff upselling training.
  • Cost Savings: Reduced food waste by 10% ($5K/month savings) through inventory process redesign.
  • Team Performance: Trained 10+ staff, cutting service time by 20% and raising customer satisfaction scores.
  • Marketing Impact: Revamped social media strategy, increasing engagement by 40%.

H&M

Sales Assistant
02.2023 - 04.2023

Job overview

  • Drove 15% revenue growth for store by analyzing buying trends and personalizing client outreach.
  • Recognized as top 10% in Northeast sales for converting walk-ins to repeat customers.
  • Top 10% Regional Performer

Faise SN

Business Administrative Assistant
06.2022 - 09.2022

Job overview

  • Automated invoicing, cutting administrative time by 25%; ensured 100% on-time financial reporting.
  • Improved accuracy in data entry tasks by implementing quality control measures to catch errors before they become critical issues.
  • Managed sensitive information discreetly while adhering strictly to confidentiality protocols.

Education

International University of Leadership
Orlando, FL

Bachelor of Business Administration from Business Administration
01.2023

University Overview

BBA

University at Albany
Albany, NY

Certificate from Advanced English
01.2023

University Overview

Skills

  • Excel (PivotTables, VLOOKUP)
  • Google Analytics
  • HRIS Systems
  • Salesforce
  • Staff management
  • Customer engagement
  • Inventory control and record keeping
  • Team management
  • Staff scheduling
  • Food service background
  • Labor management
  • Sanitation standards
  • Food safety compliance

LANGUAGES

English (Native)
French (Native)
Spanish (Intermediate)

Accomplishments

Accomplishments
  • Menu Engineering: Redesigned menu pricing, increasing profitability by 12%.
  • Sales Excellence: Ranked top performer at H&M (Northeast region) within 2 months.

Certification

  • Telemarketing Training - 2021

Timeline

Restaurant Manager
Africa Kine
10.2023 - Current
Sales Assistant
H&M
02.2023 - 04.2023
Business Administrative Assistant
Faise SN
06.2022 - 09.2022
University at Albany
Certificate from Advanced English
International University of Leadership
Bachelor of Business Administration from Business Administration
Papa Soce Mboup