Papa Assane Ndiaye
Riverview,FL
Summary
Able to quickly build and maintain effective relations among clients, service providers, and the business community to ensure the seamless progression of establishing organizational and individual goals. I drive to inspire open communication among co-workers, intelligently streamline processes, and deftly prioritize duties.
Computer Expertise: Unix/Linux, Word, Excel, PowerPoint, SQL, Disaster Recovery, Java, Python, Jira, Oracle, Java, AWS, Windows Security, AWD, Wireshark, Terraform, Windows (7/8/10), Jenkins, Ubuntu, Nessus, Bitbucket, Splunk, Dynatrace, Kubernetes, Control M, F5, StandardFusion.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Production Support Analyst
CIB JPMorgan Chase
Tampa, FL
08.2021 - Current
- Experience in functional, technical support, business processes, development, and production environments.
- Work within ITIL standards including problem, incident, change, and knowledge management aligning with technology and business operations.
- Deploy code/configuration changes and releases to pre-production and production environments with AWS, and Terraform.
- Responsible for maintaining, troubleshooting, improving, monitoring, and managing servers/compute lifecycle, cloud services, and network infrastructure.
- Monitor server logs for anomalies and errors.
- Automate routine tasks and develop SOPs and documentation for tools and processes to maintain infrastructure, platforms, and software services.
- Manage Disaster Recovery, Risk Management, and Compliance aligning with business operations and company-wide technology standards and controls.
- Triage moderate to complex issues relative to applications and infrastructure components.
- Coordinate issue resolution with cloud teams, project managers, and other functions.
- Maintain knowledge of hardware and operating systems and update security technology.
Process Assistant Dispatcher
Amazon
Tampa, FL
06.2019 - 09.2021
- Managed operations data processing operations daily.
- Implemented a unit per hour (UPH) tracker for pick and sort processes improving productivity.
- Compiled and verified pick accuracy and routing process according to priorities to assist delivery drivers.
- Reviewed data deficiencies or errors, correcting incompatibilities for a static routing process.
Junior Technologist
Lucayan Technology Solutions
Tampa, FL
04.2018 - 06.2019
- Triaged and escalated tickets when needed to business stakeholders of various teams within the organization.
- Performed research to maintain up-to-date knowledge of regulations and policies and standard operating procedures.
- Conducted analyses to identify risks, and potential implications reporting issues accordingly.
- Maintained the existing software systems by troubleshooting, debugging, and providing technical support.
- Designed and maintained the company’s websites and technical content with security controls and safeguards.
- Provided summary detailed reports about security issues, including high, medium, low, and remediation processes for the issues of systems.
Student Activities Staff Assistant
Hillsborough Community College
Tampa, FL
02.2015 - 03.2018
- Scheduled and coordinated meetings/appointments for the coordinator.
- Responded to inbound and outbound phone inquiries from different universities and entities.
- Managed and tracked the department’s budgetary system, expenditures, and fund requests from other departments.
- Assisted with the development of marketing strategies for student recruitment initiatives.
- Provided support to students by responding to inquiries, scheduling appointments, and providing guidance.
Education
Master of Science - Cybersecurity Intelligence and Information Security
USF
Tampa, FL05.2024
Bachelor of Science - Information Security
University of South Florida
05.2021
Skills
- Leadership and Team Building
- Oral and Written Communication
- Meticulous Organizational Skills
- Time Management and prioritizing
- Excellent Work Ethic and Detail-Oriented
- Strategic planning and Creativity
- Multitasking and Quick-Thinking Skills
- Improvement of Security Efficiency
- Configuration Management
- Data Analysis
- Experience with F5 Load Balancers
- Experience with Global Site Load Balancers
- Hardware and Engineering Knowledge
- Technical Support
- Systems and Application Training
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Certification
- AWS Cloud Practitioner- April 2023
- AWS Cloud Solutions Architect- In progress
- Certified Information Systems Security Professional- In progress
Timeline
Production Support Analyst
CIB JPMorgan Chase
08.2021 - Current
Process Assistant Dispatcher
Amazon
06.2019 - 09.2021
Junior Technologist
Lucayan Technology Solutions
04.2018 - 06.2019
Student Activities Staff Assistant
Hillsborough Community College
02.2015 - 03.2018
Master of Science - Cybersecurity Intelligence and Information Security
USF
Bachelor of Science - Information Security
University of South Florida
- AWS Cloud Practitioner- April 2023
- AWS Cloud Solutions Architect- In progress
- Certified Information Systems Security Professional- In progress
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