Valeria Sanchez
Riverview,FL
Summary
Proactive and goal-oriented individual with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Orange Blossom Oral Surgery
12.2024 - 07.2025
- Assisted patients with appointment scheduling and follow-up communications.
- Coordinated patient intake processes to ensure accurate information collection.
- Supported healthcare providers by managing patient records and documentation.
- Managed check-in processes to ensure efficient workflow during surgeries and consults.
- Promptly addressing patient inquiries via phone, email, or in-person interactions.
Bartender
Sunset Beach Bar and Grill
03.2022 - 08.2024
- Resolved customer complaints efficiently, improving overall guest experience and retention rates.
- Managed cash handling duties, ensuring accurate accounting at the end of each shift.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Served high customer volumes during special events, nights, and weekends.
Patient Case Manager
M&R Therapy Center
10.2021 - 04.2023
- Maintained detailed case notes, enhancing tracking of client progress and outcomes.
- Coordinated efforts with insurance adjusters, contributing to faster medical payments.
- Consulted with attorneys on personal injury and workers compensation claims.
- Assisted chiropractors in delivering quality care through thorough patient record-keeping and documentation.
Server/Bar Lead
Urban Cantina
09.2020 - 09.2022
- Enhanced guest experience by providing exceptional service and welcoming environment.
- Trained new staff on menu items, service protocols, and customer engagement techniques.
- Led bar operations, ensuring timely and efficient service during peak hours.
- Assisted in inventory management by tracking stock levels and reporting discrepancies.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Personal Injury Case Manager
Bayview Medical Center
09.2017 - 03.2020
- Completed patient intakes with case histories, insurance information and mandated forms.
- Collaborated with practitioners to develop treatment plans tailored to individual patient needs, resulting in higher satisfaction rates.
- Served as a liaison between clients, attorneys, insurance companies, and other parties involved in personal injury cases
- Reconciled daily payments received and prepared deposits for smooth office finances.
Education
Associate of Arts - Business Administration
Hillsborough Community College
Tampa, FL05-2027
High School Diploma -
Tampa Bay Technical High School
Tampa05-2017
Skills
- Spanish fluency
- Organizational skills
- Customer service expertise
- Articulate communication
- Multitasking
- Complex Problem-solving
Timeline
Patient Care Coordinator
Orange Blossom Oral Surgery
12.2024 - 07.2025
Bartender
Sunset Beach Bar and Grill
03.2022 - 08.2024
Patient Case Manager
M&R Therapy Center
10.2021 - 04.2023
Server/Bar Lead
Urban Cantina
09.2020 - 09.2022
Personal Injury Case Manager
Bayview Medical Center
09.2017 - 03.2020
Associate of Arts - Business Administration
Hillsborough Community College
High School Diploma -
Tampa Bay Technical High School
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