Joseph Malpica Otero
Sanitas Medical Center
Tampa
4
years of professional experience
Dedicated Patient Care Coordinator skilled in appointment scheduling, insurance verification, and maintaining patient confidentiality. Known for fostering effective communication and enhancing patient experiences, contributing to improved care continuity and satisfaction.
Detail-oriented Patient Care Coordinator with expertise in patient relations and HIPAA compliance. Proven ability to streamline communication, enhance patient care, and manage sensitive information effectively.
Results-driven Patient Care Coordinator with a strong focus on critical thinking and attention to detail. Experienced in managing patient records and streamlining processes to improve efficiency and care quality in healthcare settings.
Work History
Patient Care Coordinator
1 Year 6 Months- Coordinated patient appointments and follow-ups to enhance care continuity.
- Managed insurance verification processes to streamline patient intake procedures.
- Assisted healthcare providers in preparing for patient consultations, ensuring thorough documentation.
- Developed and maintained accurate patient records using electronic health record systems.
- Handled patient inquiries and concerns, fostering a supportive environment for effective communication.
- Trained new staff on operational protocols and best practices for patient care coordination.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Managed over 25 customer phone calls and increase numbers by 10%.
Meat Wrapper
6 Months- Wrapped and labeled meat products to ensure freshness and compliance with safety standards.
- Maintained cleanliness and organization of work area, adhering to sanitation protocols.
- Provided product knowledge to customers, improving overall shopping experience and satisfaction.
- Monitored expiration dates on meat products, ensuring adherence to quality control measures.
- Collaborated with other team members to ensure a smooth workflow within the department during peak times.
- Protected consumers by consistently following food handling and safety guidelines.
- Kept shelves and display cases organized, products fronted and expired items removed.
- Reduced waste by accurately measuring and cutting appropriate portions of meat according to customer requests.
- Maintained a clean and organized work area, ensuring compliance with food safety regulations.
- Demonstrated strong multitasking abilities by efficiently managing multiple customer requests and maintaining a high level of service quality.
- Unloaded new product from delivery vehicles and moved efficiently to cooler and freezer for proper storage.
- Prepared custom orders for customers, including specialty cuts and marinades, resulting in repeat business.
- Identified cuts of meat, grading and pricing accordingly.
- Stocked, rotated and priced merchandise to meet store standards.
- Used Excel to document quantity of No shows, Rescheduled, Cancelled appointments.
- Monitored and controlled inventory to manage stock levels and prevent waste.
Cashier, Team Lead, Manager on Duty
1 Year 9 Months- Supervised cashier operations, ensuring efficient transactions and customer satisfaction.
- Trained team members on cash handling procedures and customer service standards.
- Implemented process improvements, reducing transaction times and enhancing workflow efficiency.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Assisted in resolving customer complaints, fostering a positive dining experience.
- Conducted daily cash audits to ensure accuracy and accountability within the team.
- Led team meetings to communicate goals, policies, and operational updates effectively.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Trained employees in essential job functions.
- Managed over 30 phone calls daily related to complaints, hours of operations and orders.
Education
High School Diploma
Skills
Critical thinking skills
HIPAA compliance
Appointment scheduling
Organizational skills
Customer service
Patient relations
Attention to detail
Insurance verification
Patient care
Patient confidentiality
Verbal and written communication
Patient education
Patient records management
Goal setting
Documentation
Filing and recordkeeping
Office administration
Spanish fluency
Multi-line telephone systems
Calm and effective under pressure
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Increased departmental transparency and opened up communication channels to improve team collaboration.
- Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
- Eliminated unnecessary care bottlenecks to drive improvements to patient satisfaction and quality assurance initiatives.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Patient Care Coordinator
Sanitas Medical Center
12.2024 - CurrentRead More
Meat Wrapper
Sam's Club
06.2024 - 12.2024Read More
Cashier, Team Lead, Manager on Duty
McDonald's
08.2022 - 05.2024Read More
Lake Gibson High School
High School Diploma
Read More