Paradise Hammonds
Orlando,FL
Summary
Personable and empathetic, equipped with strong communication and problem-solving abilities. Familiar with healthcare procedures and adept at handling patient inquiries and managing healthcare information systems. Capable of making positive impact by delivering exceptional customer service and ensuring patient satisfaction.
Overview
2
2
years of professional experience
Work History
Healthcare Customer Service Representative
Careviso
Orlando
08.2025 - 04.2026
- Assisted patients with inquiries regarding insurance coverage and benefits.
- Provided accurate information on healthcare services and appointment scheduling.
- Resolved patient complaints by coordinating with relevant departments for timely solutions.
- Maintained electronic health records to ensure data accuracy and compliance with regulations.
- Educated patients on available resources and support programs within the healthcare system.
- Conducted follow-up calls to assess patient satisfaction and gather feedback for service improvement.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Processed prior authorization requests efficiently to ensure timely patient care.
- Reviewed medical documentation for accuracy and compliance with insurance guidelines.
- Coordinated communication between healthcare providers and insurance companies to resolve issues.
- Utilized electronic health record systems to track and manage authorization statuses.
Customer Service Representative
UnitedHealthcare
Remote
07.2024 - 08.2025
- Assisted customers in navigating healthcare plans and services.
- Resolved inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to streamline customer service processes.
- Provided accurate information regarding billing, claims, and coverage options.
- Documented customer interactions in CRM system for future reference.
- Adapted quickly to software updates and new service protocols effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Jones High School
05.2024
Skills
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Appointment scheduling
- Call center experience
- Data entry proficiency
- Claims processing
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Healthcare Customer Service Representative
Careviso
08.2025 - 04.2026
Customer Service Representative
UnitedHealthcare
07.2024 - 08.2025
High School Diploma -
Jones High School