Summary
Overview
Work History
Education
Skills
Accomplishments
other activities
Timeline
Generic

Paradise Kirkland

Knoxville,TN

Summary

Dedicated and detail-oriented leader with 20+ years of Customer Service, Caregiving and Public Relations/Event Planning experience. Excels at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in conflict management, process improvement and quality control. Dependable self-starter seeking to leverage background into a position with a progressive organization.

Overview

15
15
years of professional experience

Work History

In-Store Shopper

Whole Foods Market
01.2022 - 08.2022
  • In-Store Shopper for grocery delivery and grocery pick-up customers.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
  • Collaborated with team members to maintain a clean, organized, and visually appealing store environment.

Inbound Customer Service Representative

Travelers Insurance Companies
08.2007 - 07.2021
  • Inbound Customer Service Representatives provide Property and Casualty insurance service for internal and external customers
  • Identify unique ways to help our customers, employees and contractors understand their coverage while selling the benefits of Travelers
  • Expanded knowledge which included increased authority/decision making, critical thinking and data analysis, complex call resolution/de-escalation, process improvement as well as change management
  • Demonstrated decision-making starting from a view of customer advocacy, balanced with risk and profitability impacts
  • Demonstrated expertise in solving complex issues.

Full Time Personal Caregiver

The Estate of Richard Fenter
01.2015 - 01.2020
  • Full Time Personal Caregiver for a Brain Injury Survivor and Manager of His Caregiving Team
  • Managed a team of 6 caregivers which provided around the clock care for an adult male with a brain injury
  • Duties including scheduling and attending doctor appointments, meds dispensing, shift scheduling, payroll, employee engagement meetings, de-escalation, conflict management, 24/7 on-call back up, property maintenance, personal shopping, house cleaning, research and development in the area of supplements, techniques and therapies that can benefit a brain injured person.

Education

Honors Diploma -

Union County High School
Maynardville, TN
05.1998

Skills

  • Problem Solving
  • Adaptive to Change
  • Leadership
  • Solution and Focus Driven
  • Excellent Written and Verbal Communicator
  • Special Events Planning
  • Proven De-Escalation Techniques
  • Fun, Charismatic, Empathetic

Accomplishments

  • Recognized as an insurance industry leader with an In-Synch Award within the Travelers organization in 2010. Nominations for the same award in 2009, 2010, 2012, 2014, 2015, 2016, 2017, 2019, 2020 respectively, (you were only permitted to win once)


other activities

  • Volunteered for on Habitat for Humanity builds: 2007, 2010, 2014 as well as 2018
  • Volunteered with The Hard Knox Roller Derby League, Board of Directors, Public Relations and Marketing Chair 2008, 2009, 2011, 2013, 2014, as well as 2015
  • Volunteered with Salvation Army 2017 and 2018
  • Volunteered with Bridge Refugee Services 2018 and 2019
  • Volunteering with The Center for Peace 2018 through 2022, Board of Directors Member 2019 through 2021

Timeline

In-Store Shopper

Whole Foods Market
01.2022 - 08.2022

Full Time Personal Caregiver

The Estate of Richard Fenter
01.2015 - 01.2020

Inbound Customer Service Representative

Travelers Insurance Companies
08.2007 - 07.2021

Honors Diploma -

Union County High School

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Paradise Kirkland