Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paradyse Ponder

Carbon Hill,AL

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

5
5
years of professional experience

Work History

Warehouse Worker

Amazon
Birmingham, AL
08.2024 - 12.2024
  • Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
  • Loaded and unloaded shipments, ensuring accurate inventory management and stock placement.
  • Maintained cleanliness and organization of work area to promote safety standards.
  • Assisted in conducting regular inventory counts, identifying discrepancies, and reporting findings.

Customer Service Representative

Afni Inc, Verizon
Remote
01.2023 - 05.2023
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Utilized CRM software to document interactions, ensuring accurate record-keeping and follow-up actions.
  • Assisted customers with service activation, billing issues, and technical support, enhancing overall satisfaction.
  • Collaborated with team members to streamline processes, improving response times for customer requests.
  • Adapted quickly to changes in procedures or systems, demonstrating flexibility in fast-paced environment.

Cashier

Piggly Wiggly Supermarket
Hoover, AL
01.2022 - 04.2022
  • Educated new employees on company policies and procedures, fostering a supportive work environment.
  • Utilized point-of-sale systems for sales processing, returns, and inventory management.
  • Greeted customers entering store and responded promptly to customer needs.
  • Monitored stock levels at registers, reporting discrepancies to management for timely resolutions.

Cashier

Walmart
Jasper, AL
04.2020 - 01.2021
  • Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Maintained cleanliness and organization of checkout area to promote safety and efficiency.
  • Collaborated with team members to streamline checkout processes during peak hours.
  • Resolved customer complaints promptly, maintaining positive relationships and loyalty to store services.

Education

Carbon Hill High School
Carbon Hill, AL

Skills

  • Packaging and labeling
  • Picking and packing
  • Self-motivated and disciplined
  • Cleaning and organizing
  • Clear communication

Timeline

Warehouse Worker

Amazon
08.2024 - 12.2024

Customer Service Representative

Afni Inc, Verizon
01.2023 - 05.2023

Cashier

Piggly Wiggly Supermarket
01.2022 - 04.2022

Cashier

Walmart
04.2020 - 01.2021

Carbon Hill High School