PARAS CHRIS JOSHI
Corinth,TX
Summary
Experienced Freight Broker exceeding customer expectations by coordinating dependable shipments. Proficient in managing over-the-road and air/sea freight operations for timely deliveries and cost-effective solutions. Skilled at building relationships with carriers and clients to drive business growth. Passionate about optimizing supply chain efficiency for maximum customer satisfaction.
Overview
22
22
years of professional experience
Work History
Carrier Account Manager
Fresh Freight
Plano, TX
01.2023 - Current
- Achieved increased profitability through strategic rate negotiations with carriers.
- Coordinated transportation schedules to ensure timely deliveries and meet client expectations.
- Provided ongoing support for clients throughout the shipment process, including notification of any changes or delays in transit times as needed.
- Established strong relationships with carriers by maintaining open communication and regularly providing updates on shipments.
- Developed comprehensive knowledge of industry regulations and guidelines, ensuring compliance in all transactions.
- Mentored junior team members in best practices for negotiating rates, building relationships with carriers, and providing exceptional customer service.
- Conducted regular performance evaluations of carriers to ensure adherence to quality standards and contractual obligations.
- Improved operational efficiency by streamlining processes for carrier selection and rate negotiation.
- Met or exceeded target for on-time customer shipments
- Analyzed performance data of existing carriers to identify areas ofimprovement.
Carrier Account Manager
Flock Freight
12.2021 - 12.2022
- Develop and maintain relationships with trucking companies creating trust and improving the client experience; consistently exceeded expectations and KPI’s.
- Developed strategies for increasing operational efficiency across all carrier accounts.
- Developed and implemented strategies to acquire new carrier accounts.
- Identified opportunities to expand carrier network coverage areas.
- Analyzed performance data of existing carriers to identify areas of improvement.
- Collaborated with other departments to ensure successful account management.
- Negotiated contracts, rates, and service levels with carriers.
- Met or exceeded target for on-time customer shipments.
Carrier Account Manager
C.H Robinson
09.2020 - 11.2021
- Develop and maintain relationships with trucking companies creating trust and improving the client experience; consistently exceed expectations and KPIs. Utilize complete knowledge of the freight brokerage and logistics industry to monitor and track projects and ensure successful execution and mentoring new employees.
- Monitored carrier performance against SLAs to ensure compliance.
- Developed strategies for increasing operational efficiency across all carrier accounts.
- Developed and implemented strategies to acquire new carrier accounts.
- Negotiated contracts, rates, and service levels with carriers.
- Maintained relationships with existing carriers through regular communication.
Customer Sales/Project Specialist
Velocity Transport
10.2018 - 07.2020
- Prioritized, scheduled, and arranged pickups Acted as the carrier escalation point assisting with the resolution of issues and implementation.
- Worked with Business Development Teams creating process improvements Managed load assignments, planning, driver dispatch, and freight tracking and tracing.
- Managed vendor relationships by negotiating contracts, overseeing subcontractors, and resolving conflicts.
- Provided technical support during all phases of projects from requirements gathering through implementation stages.
- Developed product specifications, negotiated contracts and managed timelines.
OTR Driver
CFI
03.2015 - 09.2018
- Perform pre-trip inspections to ensure safety features and systems are working properly to ensure that the product is received safely and timely to customers
- Maintain logbooks and adhere to the rules of D.O.T
- Regarding the safe operations of the vehicle
- Provide excellent customer service.
- Maintained accurate log books of work hours, distances traveled, and fuel purchases.
- Loaded and unloaded cargo in a timely manner according to customer specifications.
- Developed and maintained positive relationships with customers.
- Followed company policies and procedures regarding safety, security, and compliance with traffic laws.
- Operated tractor trailer combinations over long distances to transport goods or materials.
Manager
DJ’s Tobacco
10.2007 - 02.2015
- Cultivated high standards of service and knowledge by recruiting and training high performing employees
- Created high staff retention and reduced turnover through effective performance evaluations Managed store inventory, accounts receivable, and scheduling to maintain labor costs
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Airborne Infantryman
United States Army
09.2003 - 11.2009
- Conducted physical training exercises to maintain and improve soldier's combat readiness.
- Performed airborne operations, including parachute jumps from aircrafts and static line jumps from towers.
- Assisted in the preparation of defensive positions, such as trenches, bunkers, foxholes and minefields.
- Maintained rifles, machine guns, mortars and hand grenades, verifying weapon locations and supporting magazine operations.
Education
Some College (No Degree) - Business Administration and Management
North Central Texas College
Freight Broker Agent Certificate Freight Forwarder | Sales Support | Relationship Management | Customer - Freight Brokerage
Brooks Transportation And Solutions
08.2019
High School Diploma -
Temple Christian Academy
05.2003
Skills
- MS Office, Access, Excel, Photoshop, Adobe
- Key Account Management
- Sales Quota Achievement
- Account Management
- Business Strategies
- Lead Generation
- Sales Tactics
- Client Relationship Building
- Business Development
- Account Development
Languages
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Carrier Account Manager
Fresh Freight
01.2023 - Current
Carrier Account Manager
Flock Freight
12.2021 - 12.2022
Carrier Account Manager
C.H Robinson
09.2020 - 11.2021
Customer Sales/Project Specialist
Velocity Transport
10.2018 - 07.2020
OTR Driver
CFI
03.2015 - 09.2018
Manager
DJ’s Tobacco
10.2007 - 02.2015
Airborne Infantryman
United States Army
09.2003 - 11.2009
Some College (No Degree) - Business Administration and Management
North Central Texas College
Freight Broker Agent Certificate Freight Forwarder | Sales Support | Relationship Management | Customer - Freight Brokerage
Brooks Transportation And Solutions
High School Diploma -
Temple Christian Academy